Darshan P M Email & Phone Number

25+ years of experience in Telecom IT Industry, R&D, Product Management for Global Technical Support.@ Global Technical Support, responsible for ensuring “best in class” mission critical technical support services to our customers globally. Delivering complex, large programs/projects with virtual global teams across APAC and Europe.Monitors the performance of the Technical Support Centres (TSCs) worldwide and the implementation of corrective action plans, technical best practice and tools. Process implementation for OPTICS in APAC, Tracking deployment and Performance, RCA for L2/L3 issues, Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement).Supports the monthly cycle of Management Reviews (MMRs) and Executive Business Reviews for Technical support at large. Support Internal Quality Audits.Design Service Readiness plans for DRx meetings, Develop Maintenance/Service Strategy and Design for Serviceability for Optics NMS products.13 years in R&D, Testing Alcatel-Lucent Optical Network Elements, Network Management Systems, CISCO SAN equipment's, CDOT switching NE.Lead & mentor a team of 7-8, e2e Software Testing Life-cycle management. Assist Global Project Management.Test Strategy, Test Plans Design, Requirements Review, Assist Development Activities, Customer Interaction and support, Agile Methodologies in implementation of new features, for Alcatel-Lucent NMS products, (1350OMS, 1353 NM, Classic OMS) and Open standard Interfaces (TMF) to support the OSS/BSS capabilities. High Availability, Upgrades, Migrations, Endurance and RobustnessVerification and Validation of former Alcatel Optical Network Elements that supported SONET and PDH technologies. Mainly TL1 Network elements.DLC System integration, Testing, field trail and offering to Quality Approval (TEC) to Department of Telecommunications(Govt of India)SONET, SDH, PDH, Optical fibber's and related test equipment's like HPOmniBER, Cerjac, ANT-20, and PF45 etc

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  R. V. College Of Engineering, Bangalore

  Telecommunication