Darshan Soni Email & Phone Number

Pune, Maharashtra, India

- Team lead for Customer Service (After-sales)Technical department- Spearheading the new product launches in India from technical front- Project lead for various strategic projects like connected cars, EV etc.- Responsible for product quality concerns and their resolution with collaboration with Germany.- Support dealer for diagnosis of complex concerns.

Mumbai, Maharashtra, India

• Dealer performance, Spare parts Sales forecast, data analytics for business growth and implementation of CS Strategy.
• Monitoring Power Bi tools to understand the market demands to have pragmatic approach.
• To support New customer initiative launches in the region and plan training & marketing campaign accordingly.
• Ensure Customer satisfaction through Customer experience initiatives
• Retail Network development by new business partner selection, new workshops & layout designs.

Mumbai, Maharashtra, India

• Dealer business growth and Enhancing DPI & CATI Score of dealership
• CSI strategies and implementation, Customer complaint management, Implementing Service consistency program with JD Power.

Mumbai

• Market Study analysis to determine optimum dealer/workshop count and preferred locations. Review and recommend markets, prospect and site selection for expanding dealer/workshop operations.
• Dealer on-boarding activities including the development of Dealer Proposal Packages for Letter of Understanding, Letter of Intent, Dealer Agreement packages & Dealer on-Boarding Binder for new dealers, renewals.
• Ensuring Dealer profitability through constant monitoring and with various fixed cost reduction methodologies.
• Dealer performance oversight & reports necessary for dealer performance tracking in conjunction with Sales and After Sales Field Operations
• Coordinate with Sales and After Sales Field Operations the activities related to dealer improvement and/or replacement of poor performing dealers for executive oversight.
• Oversee Business Management activities of dealer network like profitability, Service Absorption Ratio (profitability index) etc.

Mumbai Area, India

• Performance management and dealer profitability
• Fulfillment of network expansion plan and workshop profitability plan
• Proper deployment of service processes across the network and achieve service excellence
• Preparing PPFR reports for premature failures of parts and repeated complaints
• Dealer warranty and claim management
• Conduct field training for customers and channel partners

Mumbai

• Service support management (Franchisee model)
• Warranty adjudication management & product replacement from CFA to franchisee through SAP
• Segments analysis for product failure & reporting feedback to the engineering department
• Identification of premature failure of products, preparing technical report and sending to plant for TDA
• Organizing training programs for franchisee & OEM dealer staff at regular intervals
• Competition monitoring

Bachelor Of Engineering (B.E.)-Mechanical, Distinction

10Th, Ssc, 83%

12Th, Science, 85%