Darshan Patel Email & Phone Number

Regina, Sk, Ca

Canada

Regina, Saskatchewan, Canada

As Senior Collaboration Administrator my key responsibilities were to develop and implement governance and information architecture plans for all collaboration platforms and environments. This includes producing technology design and specifications at a detailed level, designing test plans from an integrated perspective, executing the tests, contributing to the deployment plan, and ensuring the successful installation of the integrated technologies. Collaborating with other technology teams… Show more As Senior Collaboration Administrator my key responsibilities were to develop and implement governance and information architecture plans for all collaboration platforms and environments. This includes producing technology design and specifications at a detailed level, designing test plans from an integrated perspective, executing the tests, contributing to the deployment plan, and ensuring the successful installation of the integrated technologies. Collaborating with other technology teams, the business, and vendors, ensuring compliance with IT standards to achieve a streamlined and robust collaboration platform for end users.• Consulting corporate stakeholders on the alignment of SGI’s collaboration tool capabilities with corporate standards and policies and provides input as needed.• Supporting the architecture, design, and implementation of all collaboration environments in alignment with corporate policies and standards.• Implementing and documenting system design, test cases, and production changes for the collaboration platform and environment.• Solving business problems and increasing collaborations and access to data using O365 products and other collaboration tools assessing impact and ensuring operational stability.• Maintaining and developing the day-to-day operations of collaboration solutions, including voice, video, chat, and file sharing.• Analyzing, designing, and implementing strategy for continuous deployment while ensuring high availability on production and pre-production systems, validating the successful outcome of process and workflow automation.• Developing training material and training and mentoring less experienced personnel, reviewing the work of others for conformance to established technical procedures.• Recommending and developing solutions for enterprise requirements.• Designing, developing and maintaining SharePoint Online architecture to support the migration from on-prem supporting digital transformation of the business. Show less

Regina, Saskatchewan, Canada

As Collaboration Administrator, the key accountabilities and responsibilities are to support the collaboration platform through development, maintenance, and service improvement. To plan, analyze, design and gather requirements, ensuring compliance with IT standards, to achieve a streamlined and robust collaboration platform for all end users and to develop technical documentation and support.• Supporting the development and implementation of governance and information architecture… Show more As Collaboration Administrator, the key accountabilities and responsibilities are to support the collaboration platform through development, maintenance, and service improvement. To plan, analyze, design and gather requirements, ensuring compliance with IT standards, to achieve a streamlined and robust collaboration platform for all end users and to develop technical documentation and support.• Supporting the development and implementation of governance and information architecture plans for all collaboration platforms and environments.• Maintaining the day to day operations of File Sharing, Office365, Exchange, SharePoint, Skype for Business, Microsoft Teams, Voice, Video Conferencing and future collaboration solutions.• Making changes to collaboration tools on a organizational/department/user level and user management.• Implementing documented procedures for collaboration tools.• Responsible for creating, managing and maintaining support documentation, conditions and runbooks.• Collaborating with infrastructure projects that may affect application systems to assess impact and ensure operational stability.• Performing application troubleshooting.• Developing reports in Power BI for data forecasting to predict effective IT solutions.• Managing monitoring tools and solutions for workloads to ensure high availability by performing day-to-day operations for workloads.• Developing automated monitoring solutions using latest tools to analyze data from application and services.• Interface with the IT team to evaluate and document departmental, business and IT processes and procedures related to collaboration platforms to ensure consistent support and administrative practices.• Proficient knowledge of implementation and management of a range of collaboration platforms.• Proficient knowledge of cloud methodologies and IT practices.• Proficient in DevOps, Agile methodologies, IT systems developement life cycle and implementation.• Knowledge of ITIL Practices. Show less

Regina, Saskatchewan, Canada

As Systems Administrator, the key responsibilities and duties was to maintain and support the infrastructure building blocks such as Servers, Storage, Virtualization, Operating Systems and Database by using monitoring and measurement tools to maximize efficiency of the systems, developing automation and to ensure the systems are up and running. Some of the key accountabilities and responsibilities of this role were to:• Design and deliver the cloud and on-premise infrastructure… Show more As Systems Administrator, the key responsibilities and duties was to maintain and support the infrastructure building blocks such as Servers, Storage, Virtualization, Operating Systems and Database by using monitoring and measurement tools to maximize efficiency of the systems, developing automation and to ensure the systems are up and running. Some of the key accountabilities and responsibilities of this role were to:• Design and deliver the cloud and on-premise infrastructure components. • Installing and configuration of software and hardware components.• Creating and maintaining support conditions and runbooks to ensure backup and high availability.• Administering, performing and managing building blocks by applying security updates and patches to Linux and Windows servers.• Running error detection and resiliency tests to ensure good health and performance of the system.• Performing application troubleshooting to ensure the software components high availability and application performance monitoring including telemetry.• Supporting operations manager with incidents and changes.• Manages monitoring tools and solutions for workloads.• Performing day-to-day tickets and incidents by following the organizational change flow process.• Writing and maintaining automation scripts for system maintenance and administration. • Generates performance, error and resiliency test reports to Application teams, Developers, Business Owners and Executives.• Writing operational documentation, technical and non-technical documentation.• Proficient knowledge of Windows, Linux Operating Systems and Azure cloud.• Proficient knowledge of IT best practices, methodologies, techniques, methods, procedures, policy, and guidelines of systems to support the delivery of IT services.• Knowledge of DevOps practices, Agile methodologies, IT systems development life cycle and implementation. Show less

Regina

As Systems and Help Desk Admin, they key responsibilities were to provide technical support to users by responding to customer phone calls, emails, tickets. The main responsibility is to fulfill the service requests and incidents relating to information services, application, access, hardware, software and all IT assets within the organization by providing technical assistance, troubleshoot and quickly diagnose and resolving issues.• Providing support and restoring IT services/solutions… Show more As Systems and Help Desk Admin, they key responsibilities were to provide technical support to users by responding to customer phone calls, emails, tickets. The main responsibility is to fulfill the service requests and incidents relating to information services, application, access, hardware, software and all IT assets within the organization by providing technical assistance, troubleshoot and quickly diagnose and resolving issues.• Providing support and restoring IT services/solutions to the end user's satisfaction.• Providing desktop support to end users, including issues related to both hardware and software.• Supporting desktop, mobile, printers, cell phones, desk phones, and all other IT assets.• Supporting asset management activities, including distribution and accounting, for new hardware, returned hardware, and changed or replaced hardware by performing regular inventory of the IT assets and regular reporting to Systems Administration and Purchasing department.• Providing on-site as well as off-site support to end users during business hours and outside business hours.• Providing feedback and recommendation on potential issues or concerns to mitigate future risk.• Contributing to knowledge base by creating and updating documentation related to issues, root cause analysis and post-incident reviews.• Developing end user documentation and procedures.• User management tasks such as access, file sharing, application, AD and e-directory user management.• Fundamental knowledge of IT operations, methods, products, technologies in order to respond and escalate tickets to relevant departments.• Fundamental knowledge of modern IT tools such as ServiceNow, Microsoft 365, Windows, Linux, MacOS operating systems.• Fundamental knowledge of systems security practices and procedures.• Fundamental knowledge of troubleshooting laptop, PC and phone hardware.• Knowledge of networking and servers, patching cables, installing peripherals, etc. Show less

As a Salesforce developer my key responsibilities were to design, code, and implement Salesforce applications, to develop customized solutions within the Salesforce platform, to analyze project objectives, create customer workflows, and troubleshoot errors.

Surat, Gujarat, India

As a Business Administrator at Raja Tex, I was responsible for overseeing and managing the daily operations of the business, including procurement, sales, and staffing. I applied my skills in communication, organization, and problem-solving to ensure the smooth and efficient functioning of the business. Some of my duties were to:- Planned and implemented strategies for streamlining and improving business processes- Negotiated contracts and deals with vendors and customers-… Show more As a Business Administrator at Raja Tex, I was responsible for overseeing and managing the daily operations of the business, including procurement, sales, and staffing. I applied my skills in communication, organization, and problem-solving to ensure the smooth and efficient functioning of the business. Some of my duties were to:- Planned and implemented strategies for streamlining and improving business processes- Negotiated contracts and deals with vendors and customers- Maintained documentation and records of business transactions and activities- Supervised and trained staff members and evaluated their performance- Liaised with other departments and external partners to ensure compliance and coordination- Handled business finances and budgeting with the help of accounting team- Oversaw marketing and promotion of the company’s products and services- Resolved any issues or disputes that arose among staff, customers, or vendors Show less

Surat, India

PHP Developer at Future Vision.

Surat, India

Java Developer at Eastern Techno Solutions.

Diploma, Computer Engineering Technology/Technician

Academic Projects: - Project: Automated License Plate Recognition (ALPR) using Raspberri Pi - Aboriginal Leadership Seminar - AI Pygame

Bachelor'S Degree, Computer Science And Engineering, 9.4 Cgpa

Academic Projects - Bot Detection and Removal - Artificial Intelligence Seminar (Robotic Hand) - Automation

Higher Secondary Education, Science, Higher Secondary School

- Higher Secondary Schooling: 11-12th Grade with Science as major. - State Level Soccer Tournament, Cultural Activities, Leadership.