Darshana Mihindukula Email & Phone Number

Dedicated and results-oriented professional with a robust background in Data Collection and Integration, Data Storytelling, Visualization, and Reporting, as well as Automation of business flows. With hands-on expertise in Real-Time Network & System Monitoring, Performance Analysis, Troubleshooting, and Issue Resolution.Data Collection and Integration:I specialize in extracting, cleaning, and preprocessing telecommunications data from diverse sources to create comprehensive datasets. My collaborative approach with IT teams ensures seamless integration with enterprise systems.Data Storytelling, Visualization, and Reporting:Proficient in BI tools such as Tableau, Power BI, Power Query, and SAP BI Launch Pad, I create compelling visual representations of data through dashboards. My focus on consistency and accuracy in reporting aids in communicating key performance indicators and trends to stakeholders effectively.Automation of Business Flows:I have a strong background in workflow creation using Enterprise Automation Platforms, such as WorkHub24, streamlining processes for increased efficiency.Collaboration with Cross-functional Teams:I excel in working closely with network engineers, IT professionals, and business analysts to address complex issues, optimize network performance, and align data analysis efforts with organizational goals.Real-Time Network & System Monitoring:My expertise includes utilizing world advanced network monitoring tools such as Huawei iManage Neteco, Huawei U2020, Ericsson (ENM), DSE RMS, Sunnyportal, and DessMonitor. I monitor key metrics for optimal network health, promptly respond to alerts, and troubleshoot incidents for minimal downtime.Performance Analysis, Troubleshooting, and Issue Resolution:I bring extensive experience in investigating and diagnosing system issues, conducting root cause analysis, and collaborating with technical teams and vendors to implement preventive measures.Emergency Response:I actively participate in critical network incidents outside regular working hours, collaborating with emergency response teams during major outages.Infrastructure Management:I manage and maintain remote servers in Internet data centers, ensuring configuration, updates, backup, and health checking for uninterrupted operations.Experience:Proven hands-on experience with Tableau, Oracle, SQL, CyberArk, Power BI, Excel, and system integration. My background includes data quality assurance, process optimization, system administration, and proficiency in monitoring tools and troubleshooting techniques.