Darshana Ranathunga Email & Phone Number

Dubai, United Arab Emirates

Central Tracing & Service Recovery Department - Controlling all data base of Sky Cargo network service failures and recovery actions - Irregularity management completely through Sky Chain providing transparency and real time information to all stakeholders and customers. - Management of timely and continuous trace and investigations- Communication, Follow up and trace actions by the team assigned region wise (24/7) proving personal care- Emphasis on communication and associated follow up through Sky Chain Queue system- Special attention to Global accounts reported irregularity cases- Single source of information increases productivity and streamline the claim process- Recording, reporting and analysis of data for all irregularity cases and emphasis on corrective and preventive action plan- Monitoring stations performance and regular updates to management

United Arab Emirates

Network Control Centre - Maintain a live flight watch especially on the activities of the flights while they are on ground for cargo loading/unloading.- Effective cargo operations recovery management by taking proactive decisions/measures and communicating & passing messages in timely, organized and stacked manner to all the stake holders during airport/flight disruptions and diversions due to weather or other operational issues etc- Close co-ordination between DXB SkyCargo Ramp team , Outstations & other stake holders to ensure On time Departure from each station and assist them to ensure all planned cargo from their end getting on board.- Updating and maintaining flight schedules (seasonal & adhoc) in the systems.- Flash various aircraft/flight related messages to the SkyCargo network including equipment (aircraft) changes, flight delays, payload restrictions and, flight disruptions etc.- Closely monitor transit cargo connections and turn-around times between various incoming and outgoing flights.

Sri Lanka

- Selling KU cargo in the local market with proper load and yield mix - Analysing the market using Sri Lankan Cargo Stactistics and World ACD statistics and Air Cargo News - Acceptance of the various commodities of shipments according to the IATA and KU cargo regulations- Prepare sales reports and flight reports to the management- Manage team and time to enhance load and revenue - Managing Bookings and Reservations systems- Managing Shipments Tracking and Follow ups- Handling of shipments irregularities- Post flight communication- Preparation of Service Reports, Audit Reports and Flight Reports to the Management- Power point presentations for GHA / KAC management in every week - Visit Customers for cargo sales - Handling in house sales- Load planning- Monitoring and communicating with KWI HQ and BOM regional sales office for confirm allotments and space utilization - Monitoring daily shipments statistics updates customersAdministration :- Manage all office administration functions of Sales and Operations team and evaluate their performance as objective agreement plan- Monitoring debts, Manage credit limits and negotiating to get payments on before due date- Claim handling- Airport operations visits and training- Organising functions for cargo shippers and agents

Sri Lanka

- Handling Import and Export Shipments under LH cargo standards and procedures (Lufthansa Freighters MD11-B747 and Passenger flights) - Load planning- Tracking & Follow up of shipments- Handling of shipments irregularities- Manifestation and system updates - Post flight communication with FRA hub and LH stations- Preparation of Sales reports, Service Reports, Audit Reports and Flight Reports to the G.S.A Management- Visit Customers for Cargo sales - Update sales visits reports in LH easy booking system- Monitoring station ULD stocks- Assist to manage Airport office administration

Air Cargo Skills And Procedures Training, Air Transportation

Advanced Multimedia Web Development, Information Technology

Bio Seience

Diploma In Logistics And Supply Chain Management, Logistics, Materials, And Supply Chain Management