• Facilitate and improve strategic project management, monitor and control the performance of projects, develop project management methodologies, and implement PPM tools • Cover compliance training, KPIs, partner performance, DMI metrics, SOWs, and Purchase Orders

• Handling complete accounts including effective use of marketing techniques• Tally and taxation• Preparation of representation contracts, purchase agreements, closing statements, leases, and deeds

• Handled end-to-end sales functions, including sales order processing, data entry, invoicing, dispute handling, and liaised with departments, vendors, and customers.• Prepared technical proposals and documents for tendering and quotation submissions.• Maintained quotations, sales order databases and vendor/customer/product databases.• Prepared documents for sales operations and sales reports, and monitored and updated sales information.• Coordinated and managed sales personnel on proposal submission dates and customers/vendors to process order/delivery schedules.• Managed responses on product sales escalations.• Managed customer sales account by monitoring for delinquent payments and follow-up.• Handled discrepancies in shipping documents and their mitigation, provide information and documentation for expediency and efficiency of orders.• Trained employees to investigate account irregularities, systems and collection techniques in CCE process techniques and support accounts receivable and fraud prevention.• Performed cross-functional quality audits.• Supported accounts receivable and fraud prevention team.• Managed team functioning in the absence of the manager.• Created MIS Reports for cost control and budgets.

• Coordinated and scheduled staff interviews and hiring managers.• Outline requirements for technical positions and communicate it to applicants.• Conduct reference checks, phone screens and sourcing of applicants.

• Coordinated a 15-member team in process training and order escalation handling.• Managing responses to appraisers, clients, and customer service representatives.• Coordinated activities with supervisors and project managers to respond to client’s requests, and resolved employee performance/training issues.• Provided feedback to management on improving and streamlining multiple processes.• Imparted Process and Control Self-Assessment training to new recruits.• Identified and mitigated weak quartile agents and re-trained them.

• Handled promotion of credit cards to the customers in the United States. • Verify an update customer records.• Provide business and financial quotations to customers.