Maintain internal operations of the company:- Create company HR docs, including business continuity plans - Provide staff with equipment, contracts, info and induction packs that they need- Oversight of HR and CRM systems, payroll and expense management- Liaison to suppliers, SLA’s and invoicing- Arranging meetings and travel for staff members, as well as via/sponsorships and company events-Customer support and first point of contact for customer issues and requests via phone, email and online calls- Develop online training courses, materials, editorials and information packs for customers- Manage team of tech operations staff- International market research and contact gathering- Build and maintain long-term relationships with clients and NHS personnel- Facilitate hydrotherapy classes with NHS staff for their referral patients with MSK issues

- Managing and allocating duties and responsibilities to 3 members of the Delivery Team (Publishing, Delegations, and Recruitment)- Helping in write up of contracts for freelancers- Responsible for planning and organising resources in all 3 teams and ensure that processes and protocols are being followed- Working with tech teams to help make improvements, and developments to internal systems and processes- Working closely with QC team to help improve effectiveness of service and overall quality of work done by freelancers to ensure client satisfaction- Regular communication with both clients and freelancers and working on building up and maintaining relationships with both parties, and to increase engagement and longevity of service for both

- Weekly and daily forecasting- Sales Order Processing- Daily Production Plans- Improving reports to ensure maximum accuracy of Cooking, Packing, Dispatch and Material Labour requirements- Management of Sales Order Processing team members- Ad-hoc reporting

Entura International is an innovative anti-piracy company aimed at combating online piracy by using elaborate manual and automatic systems to find, verify and take down content on behalf of our clients- Lead and manage the department and encourage maximum performance and dedication from the team members - Report to Senior Management Team with key metrics for the department and project updates, identify potential issues and what actions are being taken to rectify them. - Responsible for organisational structures, future strategies, and plans/projects to increase efficiency and scalability of services- Forecast annual and quarterly objectives and targets in line with business goals, and communicate to CEO and senior team, as well as department - Convey our company Vision, Mission and Values to internal Ops teams, and ensure they are being adhered to - Aiding CEO with setting goals, and implementing business strategies, ideas and procedures that promote company growth - Liaise with product development team and CFT’s on projects for both anti-piracy services and internal teams' needs - Liaise with Client Accounts to keep up to date with pricing for all our services, in order to measure service profit margins, and keep senior team informed to help influence decisions on service offerings - Management of departmental budgets, and ensuring minimal overspending and all project deadlines are adhered to, and project leads are accountable for results - Creating backup solutions for any operational showstoppers to ensure business continuity, and taking ownership of the business continuity plan in general- Preparation of operation benchmarks, project frameworks, and risk registers - Process flow reviews for all our services and internal processes - Approving equipment and training needs

- Data analysis and data-led optimisation.- Keyword research.- Writing ad creative.- Creation and management of PPC campaigns in Google, Yahoo and MSN, and Facebook- Creating new strategies to maximise performance. - Weekly reporting on behalf of clientsThroughout my work, I consistently was using all the tools that are commonly used in PPC work, such as Excel, Google Adwords, Google Editor, Yahoo Search Marketing Solutions, Microsoft Adcenter, and Facebook Marketplace.

This is an online marketing agency. Here I did a work experience/temporary role (as a PPC account executive) in managing its bingo and casino campaigns. Our main client was Ladbrokes. My tasks involved:- Keyword research.- Writing ad creative.- Creation and management of PPC campaigns in Google and Facebook.- Database management- Phone inquiries

This is an IT consultancy firm. I went through the Project Management Office (PMO) training programme, which includes training in project management tools and techniques; PRINCE 2, programme and project support office essentials (PPSO), business analysis, as well as SQL, data manipulation and presentation using MS Excel. Through theoretical and practical methods, I strengthened my technical knowledge, built up my skill-set and enhanced my commercial awareness.Qualifications obtained:Prince 2 foundation certificate, PPSO foundation certificate, CISI Introduction to Securities and Investment (IAQ) certificate, and ISEB BA (Business Analysis) Foundation certificate.

Duties included creating spreadsheets, database management, handling phone enquiries, making reports, sending emails/letters, and liasioning with clients. I also worked alongside people in other departments such as sales, and cheque-handling.