Darshana Powale Email & Phone Number

Cupertino, California, United States

- Established a reputation for trustworthiness by taking full accountability for resolving client issues promptly & effectively over phone calls or email, resulting in a 100% SLA rating and minimum escalations- Efficiently handled customer transactions, maintained accurate records, and managed the shipment of documents to ensure seamless delivery processes and resolution of customer issues- Consistently met project deadlines, showing a strong sense of responsibility and time management skills- Spearheaded projects involving visa process enhancements for various countries, provided comprehensive training, and managed the visa application process for clients, ensuring seamless visa acquisition

Mumbai Area, India

- Led a team of 10 to assist in the total visa process- Handled Tourist Visa for countries including United States, Europe, South East Asia, Africa, Australia, New Zealand, UAE, Vietnam and Bahrain- Assisted Customers with visa queries and documentation starting from online appointment to visa interview

Mumbai, Maharashtra, India

- Handled C1D (Seamen) Visa for employees working overseas for countries including United States, Europe, Australia and South East Asia- Handled Transit Visa for visitors for countries mentioned above- Responsible for ticketing, hotel booking and travel documentation including insurance- Passively worked with company recruiters for interview process

Mumbai, Maharashtra, India

- Handling walk-in customers with their queries- Processed online and B2B Visa applications for countries including UAE, Bahrain, Thailand and Norway- Screened accuracy of all visa documents and completed the total process

Mumbai, Maharashtra, India

- Negotiated hotel and transportation rates for Domestic and International destinations- Interacted directly with clients and suppliers for drafting travel package- Prepared itineraries and costing for MICE(Meetings, Incentives, Conferencing and Exhibitions), FIT (Free Individual Tours) and GIT (Group Inclusive Tours)- Communicated with the clients, get feedback and make improvements based on the feedback in order to deliver great customer satisfaction

Mumbai Area, India

- Negotiated hotel and transportation rates for Domestic and International packages- Interacted with clients and suppliers - Prepared itineraries and costing for domestic and international packages

Bachelor Of Arts (B.A.), Travel And Tourism

Diploma Of Education, Tourism And Travel Services Management

H.S.C

Activities and Societies: -As part of the team, orgranized the cultural festival in Sathye College