Darshana Revankar Email & Phone Number

Durham, NC, US

• Spearheading operational enhancements for a Blockchain company, streamlining day-to-day activities
• Led cross-functional projects spanning engineering, product development, customer delight, design, and marketing. Managed a team of 21 engineers, facilitated agile ceremonies, and efforts to drive operations & business.
• Implemented software development lifecycle and value stream analytics, incorporating DORA metrics to enhance project visibility and decision-making. This approach streamlined user story tracking, documentation.
• Created visual dashboards and established processes using diverse applications that incorporated key performance indicators (KPIs) and permissions controls, automating over 70+ workflows thereby enhancing operational.
• Developed and implemented a comprehensive training system for new employees, creating targeted programs that reduced onboarding time by 60% and enhanced employee performance.
• Engaged with clients for client integration and feedback, ensuring satisfaction and alignment with project goals.

Boston, Massachusetts, United States

India

• Billing research for the US corporate companies in the business segment - Worked on four complex projects collaborating with teams across India, the US, and the Philippines to optimize and improve processes.
• Led 4 billing research projects, where I conducted thorough audits, root cause analyses and implemented process improvements. These efforts minimized financial discrepancies and achieved a 90% increase in accuracy and.
• Utilized a range of tools to retrieve data and analyze key findings, evaluated invoice history, & generated statistical reports to process valid credits within SLAs. Prepared deployment documentation meeting compliance.
• Served as Subject Matter Expert (SME), enabling CRM best practices that fostered positive and productive client relationships. This was achieved through effective communication and timely solutions aligned with SLAs.
• Collaborated with auditors and key stakeholders to identify areas of resistance and implemented corrective measures to ensure alignment with business objectives.
• Enhanced information sharing to facilitate a smoother approval process from stakeholders while keeping clients informed about problem resolutions and progress.

Bangalore

• Audited the flow of financial transactions (Customer > Company > Supplier) amounting to approximately $125K monthly, enhancing accuracy and contributing to improved financial reporting.
• Designed and implemented an in-house CRM system aligned with business objectives. This initiative improved operational efficiency by 20% and increased Net Promoter Score (NPS)
• Conducted thorough needs assessments during the CRM design phase, collaborating with cross-functional teams to gather feedback from sales, marketing, and customer service departments.
• Created and implemented department systems, practices, policies, and procedures
• Engaged with stakeholders at all levels to communicate project progress and gather insights, fostering a culture of collaboration and transparency throughout the change management process.

India

• Established and maintained strategic partnerships for a Fintech company.
• Partnered with 50+ MNCs & start-ups to provide them with online tools for ‘income-tax return’ filing services.
• Socialized with HRs, VP, and finance heads, supported BTL activities to run campaigns, & arranged sessions in co-operatives for ‘Income tax return’ related queries. My exceptional performance led to a pre-placement.

Belgaum, Karnataka, India

• Fulfill B2B client requirements for a company specializing in the production of diverse Industrial Valves.
• Developed strategic product pricing for valves, considering production costs, market trends, and profitability goals.
• Aligned pricing with customer needs, factoring in regional costs and customization for multi-region valve operations.

Master Of Science - Ms, Engineering Management, 3.9/4

Education record

Bachelor Of Engineering - Be, Computer Science