Spearheading operational enhancements for a Blockchain company, streamlining day-to-day activities• Led cross-functional projects spanning engineering, product development, customer delight, design, and marketing. Managed a team of 21 engineers, facilitated agile ceremonies, and efforts to drive operations & business growth.• Implemented software development lifecycle and value stream analytics, incorporating DORA metrics to enhance project visibility and decision-making. This approach streamlined user story tracking, documentation processes, repository handling, and risk mitigation, resulting in a 30% improvement in task completion rates and reliable, on-time project delivery.• Created visual dashboards and established processes using diverse applications that incorporated key performance indicators (KPIs) and permissions controls, automating over 70+ workflows thereby enhancing operational efficiency by 45%.• Developed and implemented a comprehensive training system for new employees, creating targeted programs that reduced onboarding time by 60% and enhanced employee performance.• Engaged with clients for client integration and feedback, ensuring satisfaction and alignment with project goals.• Developed and presented technical diagrams to stakeholders, bridging the gap between business and technology teams to ensure alignment throughout projects.• Led marketing technology platform integration, managing CRM and analytics to optimize digital campaign performance.

Billing research for the US corporate companies in the business segment - Worked on four complex projects collaborating with teams across India, the US, and the Philippines to optimize and improve processes.• Led 4 billing research projects, where I conducted thorough audits, root cause analyses and implemented process improvements. These efforts minimized financial discrepancies and achieved a 90% increase in accuracy and data integrity.• Utilized a range of tools to retrieve data and analyze key findings, evaluated invoice history, & generated statistical reports to process valid credits within SLAs. Prepared deployment documentation meeting compliance.• Served as Subject Matter Expert (SME), enabling CRM best practices that fostered positive and productive client relationships. This was achieved through effective communication and timely solutions aligned with SLAs.• Collaborated with auditors and key stakeholders to identify areas of resistance and implemented corrective measures to ensure alignment with business objectives.• Enhanced information sharing to facilitate a smoother approval process from stakeholders while keeping clients informed about problem resolutions and progress.• Performed a time and motion study to analyze workflow efficiency and pinpoint bottlenecks. Implemented changes that reduced process time by 20%, resulting in improved productivity while maintaining high-quality standards.

• Audited the flow of financial transactions (Customer > Company > Supplier) amounting to approximately $125K monthly, enhancing accuracy and contributing to improved financial reporting.• Designed and implemented an in-house CRM system aligned with business objectives. This initiative improved operational efficiency by 20% and increased Net Promoter Score (NPS)• Conducted thorough needs assessments during the CRM design phase, collaborating with cross-functional teams to gather feedback from sales, marketing, and customer service departments.• Created and implemented department systems, practices, policies, and procedures• Engaged with stakeholders at all levels to communicate project progress and gather insights, fostering a culture of collaboration and transparency throughout the change management process.

Established and maintained strategic partnerships for a Fintech company. • Partnered with 50+ MNCs & start-ups to provide them with online tools for ‘income-tax return’ filing services.• Socialized with HRs, VP, and finance heads, supported BTL activities to run campaigns, & arranged sessions in co-operatives for ‘Income tax return’ related queries. My exceptional performance led to a pre-placement offer.

• Fulfill B2B client requirements for a company specializing in the production of diverse Industrial Valves.• Developed strategic product pricing for valves, considering production costs, market trends, and profitability goals. • Aligned pricing with customer needs, factoring in regional costs and customization for multi-region valve operations.