Darshana Taborn Email & Phone Number

New York City Metropolitan Area

• Build a positive team work environment that enables and delivers a cohesive/exceptional experiences to our locals.
• Maintain joyful & fulfilling interactions with locals that shows them our appreciation throughout their experience.
• Delegate tasks to teammates that maintain an organized, hygienic & fully stocked product environment for clientele.
• Provide a high level of hospitality to every local by delivering on the Bluestone Lane Steps of Service.
• Ensure that teammates are set up for success in their daily tasks by communicating daily and hourly goals.
• Assist the General Manager in building a cohesive, efficient, and stable team by providing performance feedback.

New York City Metropolitan Area

• Become a subject matter expert on operations policies, processes, procedures, and standards.
• Helped train and develop a world-class operations team.
• Actively participated in defining the team culture and incorporating it into our work environment.
• Maintained/oversaw daily breaks ensuring employees got required breaks through assigned daily positions.
• Managed timekeeping system, ensuring the team was accurately/appropriately clocking in & out for their shifts
• Jump into any area of the operation as various needs of the business arose.

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

• Supported customer calls pertaining to issues with their online orders and explored all available options to addresscustomer concerns and reach an optimal solution.
• Fielded, assisted, and helped complete sales from in-bound calling customers.
• Intentionally aligned with customers and expressed genuine empathy for their problems while diligently working toensure they felt heard and respected.
• De-escalated and resolved post-sales related issues in challenges (shipping, delivery, returns, etc) by working cross-departmentally with Fraud Escalation, & Shipping Investigation teams in order to find holistic.
• Guided clients through product lines, advising them based on their needs, & offering a wide range of onlinepurchasing options.
• Supported Staples Retail Store locations by fielding calls originally intended for any specific Staples Store andassisting the caller or rerouting them to the appropriate department.

New York City Metropolitan Area

• Multitasked on cashier, sales and merchandising responsibilities.
• Responded quickly / resourcefully to customer requests and concerns.
• Created a positive & inviting environment for our customers.
• Used selling skills to engage and present optimal solutions to our customers.
• Assisted customers with the sale, set-up, and management of purchased products, Services, and or 3rd Party PartnerProducts based on the customer’s needs.
• Consistently maintained customer satisfaction by utilizing steps of service such as: acknowledging customerneeds with empathy, aligning with each customer’s individual situation, & assuring them of Staple’s.