Darshana Taborn Email & Phone Number

New York City Metropolitan Area

• Build a positive team work environment that enables and delivers a cohesive/exceptional experiences to our locals.• Maintain joyful & fulfilling interactions with locals that shows them our appreciation throughout their experience.• Delegate tasks to teammates that maintain an organized, hygienic & fully stocked product environment for clientele.• Provide a high level of hospitality to every local by delivering on the Bluestone Lane Steps of Service.• Ensure that teammates are set up for success in their daily tasks by communicating daily and hourly goals.• Assist the General Manager in building a cohesive, efficient, and stable team by providing performance feedback.• Become fully trained to fulfill any teammate role(s) like: - Kitchen Barista, Server, Concierge, & or Product Runner.• Have a keen awareness of the store's financial performance, & help drive the efficiency and hospitality in the cafe tomaximize and meet sales targets.• Hold strictly to current health & safety standards set in place by Bluestone Lane & the state's Department of Health• Uphold the Bluestone Lane standards: Lead by Example, Be Disciplined, & Consistency Show Improvement.

New York City Metropolitan Area

• Become a subject matter expert on operations policies, processes, procedures, and standards.• Helped train and develop a world-class operations team.• Actively participated in defining the team culture and incorporating it into our work environment.• Maintained/oversaw daily breaks ensuring employees got required breaks through assigned daily positions.• Managed timekeeping system, ensuring the team was accurately/appropriately clocking in & out for their shifts• Jump into any area of the operation as various needs of the business arose.• Completed daily summary reports in a timely and professional manner to provide and communicate to leadership. • Performed and completed various additional duties as they were assigned by leadership.

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

• Supported customer calls pertaining to issues with their online orders and explored all available options to addresscustomer concerns and reach an optimal solution.• Fielded, assisted, and helped complete sales from in-bound calling customers.• Intentionally aligned with customers and expressed genuine empathy for their problems while diligently working toensure they felt heard and respected.• De-escalated and resolved post-sales related issues in challenges (shipping, delivery, returns, etc) by working cross-departmentally with Fraud Escalation, & Shipping Investigation teams in order to find holistic customer solutions.• Guided clients through product lines, advising them based on their needs, & offering a wide range of onlinepurchasing options.• Supported Staples Retail Store locations by fielding calls originally intended for any specific Staples Store andassisting the caller or rerouting them to the appropriate department.

New York City Metropolitan Area

• Multitasked on cashier, sales and merchandising responsibilities.• Responded quickly / resourcefully to customer requests and concerns.• Created a positive & inviting environment for our customers.• Used selling skills to engage and present optimal solutions to our customers.• Assisted customers with the sale, set-up, and management of purchased products, Services, and or 3rd Party PartnerProducts based on the customer’s needs.• Consistently maintained customer satisfaction by utilizing steps of service such as: acknowledging customerneeds with empathy, aligning with each customer’s individual situation, & assuring them of Staple’s holisticsupport.• Thoroughly explained various financing options, and detailed important financial terminology to interestedcustomers (APR, Annual Fees, Interest Rates, Credit Application Processes, etc).• Facilitated customer credit applications for the Staples Card for financed purchases.• Assisted the Staples Business Team with warm calls to interested business owners who called in.• Trained new employees in products sold at Staples which ranged from software, hardware & office supplyproducts.• Trained staff on how to provide exceptional service in a timely, personalized, and efficient manner.