Darshan Joshi Email and Phone Number

Project Snapshot :Freight forwarding process ERP integration & Development project.• Defined project scopes and objectives, involving all relevant stakeholders while ensuring technical feasibility• Performed backlog review, retrospective meetings, & iteration planning meetings with the project stakeholders to meet project timelines.• Conducting client and internal meetings and creating agendas for each meeting.• Coordinated between internal resources and third-party vendors for the flawless execution of projects• Monitor key performance indicators across projects for tracking and reporting purposes• Actively work with team-mates to resolve client issues, ensure on-time delivery, and prioritize quality assurance and client satisfaction.• Conducted weekly status report sessions with the project team and maintained RAID log to resolve and highlight key blockers to the project• Help team revamping NVOCC business ERP with automation and re-designing of different module form enquiry management to invoicing• As part of Vendor Management - Integration with various carriers to automate and digitalization of different processes like carrier booking, SI filing and container tracking.• Build a marketplace for global freight forwarding business.

• Defines project scope and objectives.• Take assigned project from original concept through final implementation.• Creating and maintaining project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.• Review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs.• Coordinate the development of all approved versions of business and functional specifications for specified applications.• Establishes the purpose and deliverables of the test effort.• Advocate the appropriate level of quality by the resolution of important defects; and working with the IT project manager to ensure the software development process has an appropriate level of testing.• Coordinate groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.• Analyze discrepancies in service or performance and makes recommendations for updates.• Provide final signoff to the IT project manager to release code to production.• Ensure continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.Project Snapshot :• App based WMS implementation• RFID enabled warehouse implementation• App based order punching for clients at PAN India level• HRMS system implementation at PAN India level• System integration with various global clients via SFTP, Web services and RFC.

• To act as a single point of contact.• Interact with end user to gather all requirements to formulate business specifications.• Develop the Business Requirement Document and obtain sign off from end user on specifications.• Prepare the flowcharts based on the requirements.• Track requirements status throughout the project.• Coordinating with the technical team to ensure the delivery in committed time and maintaining the standards.• Has work in an environment of both new ERP implementation and ERP enhancement and support• Prepare the test cases and review them before UAT.• Testing the application and any bug reporting.• Manage changes to requirements through effective and appropriate application of change control processes.• Provide training for the product.• Prepare user manual and provide training for the application to the end users.• To provide application support on a day to day basis.

Job ProfileWorking as a Global logistic support analyst.Analyzing and controlling the inventory movements around the world.Workings closely with the global planners in maintain the internal processes and keeping the global logistical activity up to date.Timely response to internal customers in case of emergency request.Planning and forecasting the inventory management around the world.Costing and budgeting of various project and follow up with the project leads.Additional Responsibilities: Project lead for inventory management for Latin America countriesWeekly conference call in order to streamline different processes of supply chain management.Closely work with the country managers for timely updating of inventory.Monthly reporting to planners about the performance to Latin America countries.COMPUTER AND SOFTWARE SKILLSOperating system used: Windows XP, Windows 2000, Windows 1998.Packages: MS office 2003, 2007, 2010.

Job ProfileWorking as a Customer Service Associate for UK emailing process (British Gas).Billing analysis and invoicing of customer accounts in Service Desk/SAP application. Responding to customer queries appropriately and updating the information provided by the customer.Additional Responsibilities: Co-ordinate with onshore business experts and provide process improvements measuresMentor the new recruits in the teamResponsible for raising faults in the Exception to onshoreMaintaining and sharing updates with the team membersMaintaining daily review reports on Staff productivity and Accuracy.Providing feedback to agents for constant improvement.

Working as an International marketing executive for Yogi ExportsGenerating leads by identifying potential global markets.Responsible for E-advertising and e- marketing through various resources.Product research.Responding to existing customer queries appropriately and maintain good relations.Giving online presentation to potential customers about the products and benefits.Responsible for the timely and accurate updating of the quarterly marketing plan.Encourage and support innovative solutions to challenge the business through communications activity.