Darshan K.V Email & Phone Number

A result oriented professional offering 19 years of rich operations experience in BPM /Customer service.Proficient at managing & leading large teams, adept in running successful business operations with expertise in developing and exceeding service standards for business excellence. Possess excellent interpersonal skills that have facilitated effective cross-leverage of assets, expertise and functionalities from Clients and Internal Departments alikeDeep domain expertise in Order management/ Order fulfillment/ O2C processes. In-depth exposure in managing Customer Service/ Back Office Operations & Processes, Resource Planning and Business Transformation. Adept in process improvements, resource and cost optimization leveraging six sigma & lean methodologies. Team-based management style coupled with the zeal to drive visions into reality; teams handled have reported the lowest attrition levels across assignments.Specialties: Operations Management, Strategic Business Planning, Business Process Transformation, Revenue Management, Talent Management, Quality Management, Client Engagement, Project Execution, Order Management, Quote to Cash Domain Specialist, Mentor, Trainer

Listed skills include Crm, Bpo, Service Delivery, Management, and 14 others.

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  Calicut University

  Physics