Product Development | Service Implementation | Business Setup | Business Operations | Quality

Service Implementation | Business Operations | Quality● Analyze organizational challenges, inefficiencies, and opportunities through reviews of business operations, systems, and strategies to identify areas for improvement.●. Assist in developing and refining business strategies. Working closely with leadership teams to align organizational goals, improve competitiveness, and enhance overall business performance.● Streamlining and optimizing business processes. Implementing new technologies, re-organizing workflows, or introducing best practices to enhance operational efficiency.● Managing and facilitating organizational change by adapting to new strategies, technologies, or structural changes, ensuring a smooth transition and minimizing resistance.● Market research to help businesses understand their competitive landscape, customer needs, and market trends for making informed business decisions and staying ahead of the competition.● Training and Development: Consultants may provide training programs to enhance the skills of employees or address specific gaps in knowledge. This contributes to building a more capable and adaptive workforce.● Overseeing the implementation of recommended changes and ensuring that the proposed solutions are effectively executed.

Business Operations | Quality | Vendor Management | Negotiations | Contract Management● Overseeing global operations, delivering a 20% improvement in on-time fulfillment, and increasing operational scalability to meet the growing demands of the industry.● Spearheading vendor management to establish strong, value-driven partnerships, achieving a 15% reduction in vendor-related costs while maintaining high-quality deliverables and ensuring alignment with strategic business objectives.● Driving resource optimization and cost structure management, resulting in a 25% improvement in resource utilization and reducing operational costs by 18% through targeted negotiations and strategic initiatives.● Key contributor to revenue growth, increasing profit margins by 20% across multiple functions by identifying and implementing opportunities for financial optimization.● Managing P&L with a focus on financial health and operational excellence, ensuring consistent alignment with both short-term objectives and long-term business goals.● Developing and executing SOPs and process improvements, standardizing operations, and increasing process efficiency by 30%, leading to smoother workflows and improved performance metrics.● Strategically managing demand forecasting and supply chain planning, enhancing fulfillment accuracy by 22% and ensuring seamless operations to meet dynamic market needs.● Collaborating cross-functionally with leadership and key stakeholders to align operational objectives with broader business strategies, driving innovation and enhancing fulfillment and delivery models.

Process Excellence | Supply Chain | Operations | QualitySenior Manager Operations specializing in streamlining processes, optimizing performance, and driving customer success through data-driven strategies and operational leadership.● Centralized operational setups, successfully consolidating workflows and processes across departments, leading to a 25% reduction in operational overhead and a 30% improvement in efficiency.● Created and implemented SOPs, standardizing operations and reducing process inconsistencies, which resulted in a 20% increase in productivity and a 15% reduction in error rates across teams.● Led support and logistics functions, optimizing resource allocation and improving service delivery times by 18%, enhancing both internal efficiency and external customer satisfaction.● Managed end-to-end project execution, overseeing projects from initial drafting through to implementation and delivery, achieving a 100% on-time project completion rate and reducing project turnaround times by 10%.● Enhanced pre-sales and post-sales processes, improving customer acquisition by 22% and boosting retention by 17% by aligning operational support with sales targets and client needs.● Designed employee performance metrics, increasing team productivity by 25% by implementing measurable KPIs and fostering a performance-driven culture that aligns with business objectives.● Drove customer engagement initiatives, resulting in a 28% increase in user engagement and a 24% improvement in overall customer satisfaction by implementing targeted strategies aimed at enhancing the user experience.

● Carry out day to day operations.● Take care of logistics.● Managing customer support operations team (calls and email)● Escalation Management, Stakeholder Management.● Reporting Daily, Weekly and Monthly.● Active Participation in weekly and monthly review meets.● Regular Training and Process implementation for all Team at warehouse.● Part of Market place team for the enquires, feedback and ratings.

> Relationship Management > Portfolio management > Acquisition > Handling New vendors issue & queries > Handling issue of registered sellers of Marketplace. > Keeping a track of seller onboarding, registration & listings

It was a Tech support team for the Internet Services. I Used to play a role of a Team leader to carry on with all escalation and followups with the clients.Used to take care of all nodal escalationWas one point of contact for south zone for clients

Started working as a customer care executive and then got moved to escalation desk.Have handled all platinum customers in escalations.Have taken care of our team in absence of my lead.Used to take care of the calls queue.