Darshan R Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Product Development | Service Implementation | Business Setup | Business Operations | Quality

Bengaluru, Karnataka, India

• Service Implementation | Business Operations | Quality
• Analyze organizational challenges, inefficiencies, and opportunities through reviews of business operations, systems, and strategies to identify areas for improvement.
• . Assist in developing and refining business strategies. Working closely with leadership teams to align organizational goals, improve competitiveness, and enhance overall business performance.
• Streamlining and optimizing business processes. Implementing new technologies, re-organizing workflows, or introducing best practices to enhance operational efficiency.
• Managing and facilitating organizational change by adapting to new strategies, technologies, or structural changes, ensuring a smooth transition and minimizing resistance.
• Market research to help businesses understand their competitive landscape, customer needs, and market trends for making informed business decisions and staying ahead of the competition.

Bengaluru Area, India

• Business Operations | Quality | Vendor Management | Negotiations | Contract Management
• Overseeing global operations, delivering a 20% improvement in on-time fulfillment, and increasing operational scalability to meet the growing demands of the industry.
• Spearheading vendor management to establish strong, value-driven partnerships, achieving a 15% reduction in vendor-related costs while maintaining high-quality deliverables and ensuring alignment with strategic.
• Driving resource optimization and cost structure management, resulting in a 25% improvement in resource utilization and reducing operational costs by 18% through targeted negotiations and strategic initiatives.
• Key contributor to revenue growth, increasing profit margins by 20% across multiple functions by identifying and implementing opportunities for financial optimization.
• Managing P&L with a focus on financial health and operational excellence, ensuring consistent alignment with both short-term objectives and long-term business goals.

Bengaluru Area, India

• Process Excellence | Supply Chain | Operations | QualitySenior Manager Operations specializing in streamlining processes, optimizing performance, and driving customer success through data-driven strategies and.
• Centralized operational setups, successfully consolidating workflows and processes across departments, leading to a 25% reduction in operational overhead and a 30% improvement in efficiency.
• Created and implemented SOPs, standardizing operations and reducing process inconsistencies, which resulted in a 20% increase in productivity and a 15% reduction in error rates across teams.
• Led support and logistics functions, optimizing resource allocation and improving service delivery times by 18%, enhancing both internal efficiency and external customer satisfaction.
• Managed end-to-end project execution, overseeing projects from initial drafting through to implementation and delivery, achieving a 100% on-time project completion rate and reducing project turnaround times by 10%.
• Enhanced pre-sales and post-sales processes, improving customer acquisition by 22% and boosting retention by 17% by aligning operational support with sales targets and client needs.

Bengaluru Area, India

• Carry out day to day operations.
• Take care of logistics.
• Managing customer support operations team (calls and email)
• Escalation Management, Stakeholder Management.
• Reporting Daily, Weekly and Monthly.
• Active Participation in weekly and monthly review meets.

Bangalore

> Relationship Management > Portfolio management > Acquisition > Handling New vendors issue & queries > Handling issue of registered sellers of Marketplace. > Keeping a track of seller onboarding, registration & listings

It was a Tech support team for the Internet Services. I Used to play a role of a Team leader to carry on with all escalation and followups with the clients.Used to take care of all nodal escalationWas one point of contact for south zone for clients

Started working as a customer care executive and then got moved to escalation desk.Have handled all platinum customers in escalations.Have taken care of our team in absence of my lead.Used to take care of the calls queue.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Commerce - Bcom, Marketing, A

Activities and Societies: I was a part of NCC and NSS and have completed lot of certification at college level.

High School Equivalence Certificate Program

Activities and Societies: NSS