To look after entire 125 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational… Show more To look after entire 125 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Show less

Counseling ResponsibilitiesMust be Responsible for Lead GenerationHandling walk-in, telephonic and email inquiriesInforming Inquiries about Arena's CoursesResponsible for EnrollmentIsExpected to do Follow-Up Calls and Tele CallsFacilitating Demo Classes and WorkshopsCoordinating with faculties and centre managerStreamlining data, updating records and maintaining reportsResponsible for monthly, quarterly and annual student enrollment budgetsSales &… Show more Counseling ResponsibilitiesMust be Responsible for Lead GenerationHandling walk-in, telephonic and email inquiriesInforming Inquiries about Arena's CoursesResponsible for EnrollmentIsExpected to do Follow-Up Calls and Tele CallsFacilitating Demo Classes and WorkshopsCoordinating with faculties and centre managerStreamlining data, updating records and maintaining reportsResponsible for monthly, quarterly and annual student enrollment budgetsSales & Marketing ResponsibilitiesFacilitating target conversions of the Center.Propose, get approved and achieve the monthly targets of the centre.Ensure the branding of the centre complies with theorganization’s policy.Set targets for other team members at the centre, and facilitatetheir respective achievement.Conduct one-to-one review with all staffs to build more effectivecommunications, to understand training and developmentneeds, and to provide insight for the improvement of staff’ssales and activity performance and motivate them for highperformance levels across functions.Responsible for New Corporate Client Acquisition.Keeping a good relationship with the existing clients for futurebusiness.Developing unique ways to grow the business with the clientsand provide solution to management in the face of challengesAdministration & Operations Responsibilities:Review Centre expenditure and achieve cost savings wherepossible, whilst maintaining high standards of service and presentation.Evaluate budgets, expenses, return on investment and otherfinancial aspects of the Centre and optimize profitability.Ensure proper allotment and commencement of class.Taking monthly student feedback and handling studentgrievances.Handling centre logistics.Handling Center Accounts.Ensuring students get placement after successfully completionof the entire program.Cope up with all the relevant responsibilities that lie with Centre manager Show less