Darshil Pathak Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Respond to client’s problems (phone or email) within the Service Level Agreements• Creating incidents and service requests on behalf of users in ticketing systems like CRM, Heat, and ServiceNow. • Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more• Configuration and resetting the user’s accounts, set up and troubleshoot mailbox in exchange server, Printer set up and… Show more • Respond to client’s problems (phone or email) within the Service Level Agreements• Creating incidents and service requests on behalf of users in ticketing systems like CRM, Heat, and ServiceNow. • Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more• Configuration and resetting the user’s accounts, set up and troubleshoot mailbox in exchange server, Printer set up and configuration• Processing software’s by coordinating user setups, installations, and upgrades• Extensive experience with Microsoft desktop O/S (Windows 10, 8, 7, SBS) and Office products, AD, Exchange.• Experience with Microsoft Server products, Mail Service, Email archiving, anti-spam, anti-virus products• Contribute to the knowledge base by creating user guides and documentation for known issues, Record, track, and document the request/problem-solving process and actions taken• Escalating incidents and service requests to the next level of support if necessary Show less

Ottawa, Ontario, Canada

• Strategically plan and assign duties to the staff according to the workload.• Create a sales report at the end of the day, and also prepare detailed reports on daily incidents, complaints, and solutions.• Analyze the sales data from the previous weeks and order inventory accordingly.• Use food cost and profit margin data to create offers and promotions to increase sales.