Darshil Pathak Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Respond to client’s problems (phone or email) within the Service Level Agreements
• Creating incidents and service requests on behalf of users in ticketing systems like CRM, Heat, and ServiceNow.
• Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more
• Configuration and resetting the user’s accounts, set up and troubleshoot mailbox in exchange server, Printer set up and… Show more
• Configuration and resetting the user’s accounts, set up and troubleshoot mailbox in exchange server, Printer set up and configuration
• Processing software’s by coordinating user setups, installations, and upgrades

Ottawa, Ontario, Canada

• Strategically plan and assign duties to the staff according to the workload.
• Create a sales report at the end of the day, and also prepare detailed reports on daily incidents, complaints, and solutions.
• Analyze the sales data from the previous weeks and order inventory accordingly.
• Use food cost and profit margin data to create offers and promotions to increase sales.