- Integrated backend services with the Superstars app using Flutter and NodeJS, ensuring seamless operation and a 50% enhancement in user experience.- Implemented pagination (infinite scrolling).- Reviewed and merged pull requests, ensuring code quality and alignment with project requirements, while collaborating with the team to maintain version control and streamline the development workflow.

- Assisted student and faculties in resolving technical issues.- Collaborated with networking and security team to troubleshoot the issues.- Wrote knowledge articles and procedure manuals.

- Created reusable components and services using Angular to provide a better and smoother user experience.- Integrated Front-End with Back-end environment.

- Adopted the agile software development lifecycle to develop an automatic junk email detection service, optimizing the email processing application performance by 50%.- Upgraded testing infrastructure by implementing an automated test framework (ATF) that increased system upgrade testing efficiency by 80%.- Collaborated using scrum development practices to manage application updates, ensuring timely delivery with minimal bugs.- Designed automated knowledge base creation process… Show more - Adopted the agile software development lifecycle to develop an automatic junk email detection service, optimizing the email processing application performance by 50%.- Upgraded testing infrastructure by implementing an automated test framework (ATF) that increased system upgrade testing efficiency by 80%.- Collaborated using scrum development practices to manage application updates, ensuring timely delivery with minimal bugs.- Designed automated knowledge base creation process using ServiceNow workflow, resulting in improved and efficient documentation process.- Developed and Configured ServiceNow applications as per stakeholders' requirements. - Worked on transform maps, import set and scripted REST API integrations. - Developed solutions to improve performance of the platform. - Coached new associates in ServiceNow administration. Show less

- Configured 50+ ServiceNow REST integrations with various systems and collaborated with external teams to automate ITSM procedures, assisting in improved resolution time.- Incorporated system analysis, code optimization strategies, and technology solutions to optimize system scheduled jobs resulting in 20% reduced downtime.- Developed agent workspace and dashboards using analytical ServiceNow applications, resulting in improved productivity for support teams.- Configured agent… Show more - Configured 50+ ServiceNow REST integrations with various systems and collaborated with external teams to automate ITSM procedures, assisting in improved resolution time.- Incorporated system analysis, code optimization strategies, and technology solutions to optimize system scheduled jobs resulting in 20% reduced downtime.- Developed agent workspace and dashboards using analytical ServiceNow applications, resulting in improved productivity for support teams.- Configured agent workspace and dashboards using analytical ServiceNow applications.- Engaged in customer-facing activities to troubleshoot problems, ensuring application availability met SLA standards.- Assisted in level 2 and 3 technical support activities of ServiceNow platform.- Configured ServiceNow integration (e-bonding) with various systems such as Salesforce, JIRA, AI chatbots etc. Show less

- Received training in IT Service Management. - Assisted users in solving their issues and requests at level 2 hierarchy. - Created and maintained reports, dashboards and knowledge bases.