Darshman Singh Kalra Email and Phone Number

1.Played a key role in introducing new conditions such as fall, hearing loss and lung health (COPD), expanding the company's service offerings and enhancing patient care.2.Oversaw both assisted and unassisted customer journeys, ensuring a seamless experience for users and improving the purchase funnel's efficiency.3.Implemented strategies that led to significant improvements in the purchase funnel, increasing conversion rates and customer satisfaction.4. Worked closely with cross-functional teams, including NPD (New Product Development), marketing, and operations, to align on objectives and deliver high-quality results.5. Leveraged data analytics to identify pain points and opportunities, driving continuous improvement and innovation in the company's processes.6. Focused on enhancing the overall customer experience, from initial contact through to post-purchase support, leading to higher retention7. Successfully managed multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.8. Contributed to the strategic planning and execution of key initiatives, aligning them with the company's long-term vision and goals.9. Maintained clear and effective communication with stakeholders, ensuring transparency and alignment across all levels of the organization.

1. Conducted Friendly User Tests (FUTs) to gather feedback from senior citizens, focusing on website usability and the WhatsApp purchase system.2. Provided UI/UX improvement recommendations based on FUT results to enhance the user experience.3. Assisted in categorizing the company's medical products, such as nutraceuticals, pain relief, knee braces, and knee caps, within the recommendation engine developed by a team of medical professionals.4. Conducted benchmarking analyses for Product Display Pages (PDP) and Product Listing Pages (PLP), comparing them to competitor websites to gain insights into page functionalities.5. Leveraged proficiency in tools like Jira and Figma to streamline collaboration and product development processes.6. Oversaw product milestones, deployment cycles, and overall product roadmap management, ensuring product enhancements aligned with user needs and expectations.7. Assisted the team on improving the accuracy of product recommendations, streamlining the purchase process, and enhancing the user interface.8. Played a key role in addressing issues related to the payment link, ensuring users received accurate and timely information.9. Worked on optimizing the WhatsApp purchase system to enhance user engagement and conversion rates.10. Contributed to product strategy development by identifying areas for improvement and suggesting solutions to enhance user satisfaction.

Being leader of the Christ University Media Team, my key responsibilities entails:Content Planning and Execution: Being part of the core team, the work entails content creation for various college communication materials like Newsletter and other collaterals under the guidance of college Administrative teamA. Collateral Designing: this involved collateral designing and layouting. I have an hands-on various designing software like1. Adobe Photoshop2. CanvaB. Event Planning and Execution: As the Student leader of the Media team, its my responsibility to Plan out and then eventually execute all the college events.This involves:1. Working out the essentials of the events and taking internal approvals on concept ideas2. Working out the flow of the event and ensuring its execution as per the agreed plan of action3. Event photography – as an avid photographer, I ensure event is properly covered as it also becomes the content for our internal communication. As a photographer, I am aware about all the important technicalities of photography and handling of different kind of cameras.C. Team Work: Being the student leader it is my responsibility that all the above mentioned work happens as per schedule. This involves having a well-defined plan of action, communicating and discussing with the team members with regular checks whenever required.

Being the part of the Christ University Core Media team taught me Photography and the various aspects of the same. I got the opportunity to shoot various events and afterwards sort and edit the photographs.Apart from the hard skills mentioned above learnings that I got being a part of this were Team Dynamics, Negotiation skills and Servant leadership

CG Foods is CG Corp Global's FMCG division. CG Corp Global has a rich history dating back over 140 years. It is a multi-dimensional conglomerate with a complementary business portfolio that includes 160 companies, 123 brands, and 18 countries spread across five continents. It is proud of its 15,000 employees, who work in more than 35 countries around the world.The stories of Wai-Wai, a beloved international brand, began in 1972. Wai-Wai is on the menus of 32 nations; Wai-Wai has come a long way! Straight out of the pack, a full meal or some soup for the soul, eat it anyway and anywhere.Everyone wants a mouthful of WAI-WAI, so much so that the firm produces more than 2.3 billion packets of WAI-WAI each year.During the course of internship, I collaborated closely with the Sales and Marketing departments to increase brand awareness and make products available in every Modern Trade and Online retail chains. I played a key role in making the items available on Blinkit in various parts of the country. I acquired firsthand knowledge of how the organisation has embraced digital marketing as a critical component of capturing numerous commercial possibilities. I also conducted several market visits to better understand customer purchasing behaviour.My daily responsibilities included the following:1. Recording all the Purchase Orders on a daily basis, this helped the company to increase its fill rate 2. Checking inventory and other competition companies offers on an online mode

1. Organised Chronos 2021, an Intercollegiate National-level Management fest2. Designing posters, brochures and other communication materials2. Thinking of creative ideas to promote fests organised by CUSBMA.3. Coordinating and negotiating with other committees to deliver all designs and other deliverables ontime.4. Co-ordinating with the team members and getting the work done in time.