As the Product & Portfolio lead for the Omni-Channel initiative, I am responsible for bridging Business and IT teams. In this newly formed leadership role in the company's initial approach to Product Planning for E-commerce, in-store retail and patient communication, I have launched a Product framework, moving emphasis from projects completed for particular system functionality to focusing on technology for improved Customer Experience across multiple customer touch points for healthcare and retail.I have also introduced the first ever Hackathon at National Vision with a core team of IT Leadership for 100+ people, providing direction on pitches, presentations, problems to solve, etc. to begin introducing innovation and discovery mindsets to the IT department.

I initiated a Product Operations & Delivery team to maximize value delivery from product releases, changing our product development life cycle from minimal visibility and predictability to real-time transparency of progress. To improve Planning, I led strategy mapping across Product and Technology leadership to align roadmap and priorities with business goals and objectives.To improve delivery, I lead a team of delivery managers to lead nine teams across five cities around the world to effectively use Scrum and Lean Agile principles for product development.I improved release communication, product updates and trainings across the organization to increase knowledge of our product, awareness of updates, and bridge gaps between business and product development teams.

I led the product vision and strategy for IgnitionOne's Search Management product, owning the product roadmap, managing multiple Product Owners and setting priorities for the development team. I was accountable for reconciling numerous conditions and restrictions affecting project progress, such as customer requirements, vendor expectations, scheduling and sequencing of activities, infrastructure availability and cost, as well as resource availability and allocation.I analyzed current and future market dynamics (needs, technologies, and competitors) to create business cases to support product prioritization decisions and was responsible for partnerships with all Search Engines as development partners.I frequently collaborated with Customer Support, Sales, Marketing and other business teams to support them with in-depth product information to accelerate go-to-market success & feature usage.

I led Client Service Operations for a growing team of account and relationship managers supporting a growing SaaS product. I was responsible for our client support team, product training, and issue resolution with DevOps partners which included vetting solutions and creating processes across Client Service and Tech Support teams.This was my first introduction to Product Management as I represented customers for the organization’s Product team in defining new features and improving current system functionality.Within a growing start-up, I headed collaboration of global Client Services initiatives to launch offices in London, Paris & Sao Paulo and integrated global offices feedback to drive Product strategy.

I managed relationships with strategic brands, overseeing their success in using a SaaS digital marketing platform. As part of this role, I led client support team on product advocacy, issue resolution, seamless onboardings and partnerships with technology teams.I was responsible for driving market research to inform strategic direction on SaaS product features and prioritization. I led the content team for initial launch of training and certification program for our users of our product.

I was a mentor for the client support team, coaching on company product, team collaboration and customer support. I was the SME for strategic direction of Search management platform.I managed escalation of client issues and collaborated with developers to resolve issues as well as championed process improvements for our mar-tech platform.

Part of an innovative team of technologists responsible for the organic search success of top brand names.

Developed first UX roadmap for online credit card application and worked with Marketing & Development to complete project.