Darshpreet Singh Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Brampton, Ontario, Canada

Remotely managing a team of consultants responsible for:• Gathering and refining requirements from stakeholders• Liaising with IT team to develop and implement tailored solutions for migrating operations/projects using waterfall methodologies to SAFe and SCRUM methodologies/ITSM/ESM• Configuring and coaching teams on Atlassian tools JIRA, Confluence, KANBAN, eazyBI, etc.Responsible for budgeting, performance and career managementCreating automated reporting to share project findings, status, updates and recommendationsGuiding and coaching on best practices including version management to manage documentation for knowledge transfer

Brampton, Ontario, Canada

I led several high-impact projects that significantly enhanced our operational efficiency and technological capabilities. My tenure was marked by three major initiatives:Service Desk Implementation (3 months): Successfully created and deployed a service desk for efficient ticket management, reducing issue resolution time by over 60%. This project was a cornerstone in enhancing our IT support structure.ADP HR Modules Implementation (4 months): Steered the implementation of key HR modules from ADP, including the Application Tracking System, Time and Attendance, Benefits Administration, and Carrier Connections. My leadership ended a 6-month stagnation in the project, leading to its successful completion and greatly improving our HR operational framework.Salesforce Integration (5 months): Led the transition of various departments from Quickbase to Salesforce, coordinating with teams in the US and India. This complex project involved rectifying initial inadequate requirement gathering, managing the project through JIRA, and advocating for additional manpower to meet project timelines. The successful implementation streamlined processes and improved collaboration across departments.Key Contributions and Skills:Team Management: Effectively led a diverse team of 8, ensuring optimal collaboration and efficiency in project execution.Project Management and Execution: Utilized JIRA and EazyBI for project tracking, ensuring all tasks were completed within set deadlines and specifications.Stakeholder Engagement: Conducted fluid and need-based meetings, maximizing development time and ensuring clear communication across teams.Process Improvement: Achieved a 30% increase in process leanness, a 20% reduction in end-to-end process time, and a 35% improvement in quality.

Remote (Canada)

Leading and Consulting Global Internship Program for over 38 countries encompassing the following:Creating funnels, creatives, and advertising to the relevant audience to source talent globallyShortlisting candidates based on cognitive and personality assessmentsObserving the intern's journey and removing impedimentsIdentifying outliers and offering employmentContinuous testing and improvement of the processData analyses of the successful applicants to optimize various funnels sourcing talentsAdditional Deliverables:Implementation of Employee Management PlatformCreated a competency management framework to measure the soft skills of the employeesCreated pathways and milestones for employees to achieve in a specific time period to measure their skills/competencies

Remote (Canada)

Designed an ESM solution using Atlassian tools and remotely managed a team responsible for increasing the lifetime value of investorsCollaborated with Legal, Investor Relations Reps, MIS, Marketing, Accounting/Finance, and Technical Teams to design the solutionGamified the investing process, developing touchpoints to stay in touch with investors/customers and creating a referral program

Bengaluru, Karnataka, India

Remotely managed people and projects using Agile principles and Atlassian toolsDesigning, implementing, and measuring solutions to address productivity gaps to enhance operational excellenceHighlighting early warning signals and suggesting remedial actionsData Management, data analyses & data visualizationPreparing, analyzing and presenting organization’s quarterly reporting used by C-Suite to decide future course of actionsLiaising cross-functionally to improve and standardize the processRequirement gathering from the stakeholders and breaking the high-level goals into comprehensive actionable stepsDefining and tracking KPI’s and KRA’s levers for team members and operationsMonitoring & analyzing individual and team results to determine coaching priorities & opportunities and developing action plans to enhance themAnalyzing data to take strategic actions to steer operations to achieve organizational goalsBudgeting the resources needed considering upcoming year’s goals, current talent pool and funds allocated by the LOB headManaging quarterly and annual performance appraisals

Gurgaon

Managing the following areas:People:Recruitment of the eligible resources based on the project needs.Helping them get settled in the organization and bringing them in sync with the organizational values and expectationsGrooming their skills required for the project completionManaging their quarterly and annual appraisals including their promotions and performance related plansProject:Leading end to end implementation of the operations of data flow and processing including inferring the requirement to the final delivery of intended servicesRequirement gathering from the client and creating a comprehensive map for the team to follow. Also, disseminating the project plan to the respective teams with specific goals of implementationDeciding on the budget and ensuring that the project is delivered within the agreed budgetCreating checkpoints to validate data sanity at every exchange point where data is handed over from once process/platform to anotherIdentifying flaws/non value additions and implementing fixes to the procedures to bring out better resultsContinuous checks on the performance of the tools/procedures to ensure accuracy of the results is maintainedDrafting a training material and provided training classes to the new hires.Serving as a first point of contact for handling client queriesManaging a team of 7 Benefits operations administratorsIntegrating amongst the support functions to bring out a continuous improvement (including automation) in the efficiency and effectiveness of deliverablesInitiating new methodologies in training to decrease the learning curve of the new hiresHandled client conference calls pertaining to business requirements and concernsRisk:Identifying external and internal risks (including Business Continuity Plan)Finding measures to contain the identified risks (including budget and people management)Applying the measures to create the project as risk free as possible

Gurgaon

Translated the business requirement document from the client and developed solutions by liaising with the technical team. Automated parts of the process that needed no manual intervention. This included value stream mapping and various other methodologies such as fishbone, DMAIC etc.Developed Standard Operating Procedures with client to maintain standardizationTransitioned the client deliverables from onshore teams to get the work delivered from office in India Identified flaws/non value additions and implemented fixes to the procedures to bring out better results Continuous checks on the performance of the tools/procedures to ensure accuracy of the results is maintained Drafted a training material and provided training classes to the new hires. Also created monthly tests to keep a check on the knowledge updates required to perform the tasks after necessary updates. These updates were related to regulatory authorities and policies of the client Worked on an end-to-end project of Payment Protection Insurance for the banking client which included receipt and registration, investigation and remedial of a valid complaintPerformed remedial actions for the business conducted in the past for the client including complex analyses and calculation of the appropriate redress Created customized letters with the appropriate redress to be sent to the client’s customers Re-worked on any disputes raised by client’s customers and taking appropriate actions Ensured that the payment of the remedial is made to the right partyIdentified/participated and supervised in getting any amendments implemented which were required in the in house built tool in excels Regulated the entire process by syncing the best practices and standard operating procedures with the onshore team Developed performance improvement plans for the bottom quartile Counseling the employees having performance issues

Brought delinquent accounts up to date by collecting payments over the phoneUnderstood the customer needs and provided them with the appropriate solution/planUpsold home loans to the customers in needContributor towards the Quality and Change Delivery team. This team was also responsible for creating scorecards to ensure the performance of the individuals is minimal and address the underlying reasons

Master Of Business Administration - Mba, Marketing

Bachelor Of Commerce - Bcom, Business/Commerce, General

Education record