Darsh T. Email & Phone Number

San Francisco, Ca, Us

Leading the Product Management for Privacy Central and Nymity Research and Alerts tools by TrustArc.

Stony Brook, New York, Us

• Championed product management, vision, and strategy for the $100M revenue tech startup by discovering, marketing, and driving product launches accountable for a direct increase of ~$15M in revenue.• Architected AWS powered payments process used by ~80% of Medicare market and processed $1B+ in transactions.• Led end-to-end product delivery to launch B2B2C member and business portals for mobile and web, and personalized plan shopping experiences to acquire 100+ small businesses resulting in a revenue increase of $5M/year.• Spearheaded the discovery process for Client Hub by creating Figma wireframes resulting in 80% faster onboarding.• Redesigned the core platform by strategizing roadmaps, managing end-to-end SDLC, and introducing new ML/AI based features leading to a 30% increase in customer retention and a 60% rise in customer satisfaction.• Designed SFTP process for assigning Issuer IDs by collaborating with clients to process ~1M customer IDs/month.

• Surveyed ~10K social media users to analyze patterns between mood and habits to construct engagement strategies.• Partnered with 50+ creators to deliver 1K+ personalized newsletters and created content monetization strategies.• Published documentation including PRDs, FRDs, internal research, and conducted mentoring sessions for new PMs.

Rahway, New Jersey, Us

• Launched an AI extension, an app for classifying support emails and creating CRM tickets with unique stamps, and a notification/tracking system to increase end user visibility by 100% and reduce support turnaround times by 90%.• Collaborated cross-functionally with 8 stakeholders and UX/UI Design and Analytics partners to gather KPI dashboard requirements and communicate product vision to achieve 10% more efficiency and 20% cost savings in development.• Launched a Computer Vision - ML tool to scrape user generated data across 100K+ social media images/day to stock 10 data warehouses for the Real-World Evidence team resulting in 90% more coverage.

• Designed A/B tests to launch 1-page catalogs and grew the revenue by $300K via a 50% increase in add to cart rate.• Conducted customer feedback sessions and user testing, resulting in a 30% increase in marketplace adoption ratings.• Integrated recommender systems based cross-product suggestions within search to achieve 3X Click-through rates. • Reduced customer calls by 40% by leading a team of Design, Engineering, Marketing, and Analytics to launch a self-service FAQ chatbot for a user base of 200K+ using REST APIs to discover voice of customers across 10+ channels.• Partnered with content creators to target local markets, resulting in a 300% increase in ROAS across 5+ channels.

Graduate Research Associate, User Behavior Research

Master Of Information Technology And Analytics, Business Analytics

Bachelor Of Engineering - Be, Mechanical Engineering

Education record