Alex Dart Email & Phone Number

Bristol, England, Gb

•Acting as a consultant to field-based operatives and Account Managers, providing support by means of advanced problem solving and investigation.•Training field-based operatives by means of online seminars and written communications.•Helping customers to maximise system efficiency and concentration cycles by analysing and optimising system chemistry.•Writing technical documentation for use by the wider business such as technical manuals and product guides.

•Provided on-site chemical analysis for industrial water-based systems such as steam boilers, cooling towers and closed systems.•Optimised the number of concentration cycles of both steam boilers and cooling towers by means of altering and controlling the chemical composition of the system water.•Performed root-cause of any unwanted chemical reactions with a means to providing optimal system chemistry.•Ensured sites were compliant with relevant legislation such as HSG 274 and BG50.

Toronto, Canada Area

• Synthesising novel polymers used for antibody conjugation.• Following SOPs to perform biological/ chemical experiments (ie cell culturing, staining.)• Performing product testing using standard ICP-MS as well as novel MassCytometry technology on CyTOF instruments.• Working with Reagent Manufacturing QC to determine product quality and collectingproduction data.• Executing manufacturing validation test plans, assists with the preparation oftechnical reports• Carrying out root cause investigations for quality-related issues

Newport, United Kingdom

Newport, United Kingdom

Member of the Inorganic Chemistry team at Welsh Water responsible for ensuring high levels of water quality for our customers. This entails ensuring all components within potable water are within safe concentrations to be safely consumed by means of various chemical tests.My time here has helped me significantly build upon my studies at university and helped me gain valuable experience within an ISO 17025 accredited laboratory, having significantly advanced both my practical and problem solving skills during my time.Roles involved:-Preparing calibration standards and analytical quality control solutions to be used for sample analysis.-Assisting analysts with data interpretation and investigations.-Calibrating laboratory equipment such as as analytical balances, pipettes and conductivity meters, factoring in current external conditions such as temperature and pressure.-Monitoring chemical stock supplies and placing orders when necessary. -Maintaining high levels of laboratory standards at all times.

Melbourne, Australia

Having originally began as a customer service representative, I frequently excelled my KPI targets and it soon became clear I could offer the company significantly more. Within a couple of months I was promoted to the role of Account Manager where I assumed responsibility of the MyGetaways section of the MyDeal website, working directly with a partner company to maximise holiday sales and profit margins. This role greatly increased both my interpersonal skills and commercial awareness.Roles included:-Operating as the lead point of contact for any and all matters specific to a crucial partner company. This often entailed meeting representatives directly in order to maintain strong relationships.-Overseeing customer account management, including negotiating contracts and agreements to maximise profit.-Ensuring full transparency on all sales profits from partner companies, this often entailed contacting customers directly for verification.-Mediating disputes between customers and sellers directly.-Analysing sales figures and working with the marketing department to maximise sales.-Assisting Customer Service Representatives by taking on customer tickets during busy periods.-Extensive use of Customer Relationship Management (CRM) software, Zendesk and all Microsoft Office programmes throughout.

Bristol, United Kingdom

-Overseeing the successful export of products to various retail outlets across Germany, Italy and France, typically ranging from £50,000-150,000 in value.-Liaising with warehouse operatives to ensure goods are sent out in a timely and efficient manner.-Checking in with various retail operatives to ensure all outlets remain sufficiently stocked at all times.-Overseeing the successful delivery of all items exported, this often entailed launching investigations with various freight companies.-Extensive use of Oracle software throughout.