All aspects of running an IT professional services business

Trying to help the less fortunate, the unlucky and the downtrodden

Network design, sales, implementation and support using Cisco, Dell, HP, IBM and VMware technologies. Create and maintain service level agreements. Mentor, tutor and educate junior engineers on superb customer service and emerging technologies

Sr. level consulting for a Microsoft, HP, Citrix and Watchguard authorized solutions providerNetwork design, sales, implementation and support for, primary, the SMB marketMaintain service level agreements and support contractsResearch, plan, propose, implement and support technology solutions driven by business goals

Manage the company’s entire technology infrastructureAdminister and support Exchange 2000/2003, Citrix (3x, 4x), BES 3x, 4x, SQL 2000/2005, Windows 2000/2003/XP, Watchguard firewalls, Dell and HP Servers and related hardwareMaintain and improve on a diverse range of software products custom to the home building industry including Timberline Accounting/Estimating, AutoCAD, Punchlist Manager, WMS, and HomefrontProvide technical input into the construction of technology friendly homes,… Show more Manage the company’s entire technology infrastructureAdminister and support Exchange 2000/2003, Citrix (3x, 4x), BES 3x, 4x, SQL 2000/2005, Windows 2000/2003/XP, Watchguard firewalls, Dell and HP Servers and related hardwareMaintain and improve on a diverse range of software products custom to the home building industry including Timberline Accounting/Estimating, AutoCAD, Punchlist Manager, WMS, and HomefrontProvide technical input into the construction of technology friendly homes, models and sales centers Show less

Service a large customer base throughout southern Ontario on a very diverse range of network, server and workstation hardware and softwareImplement and maintain a large and diverse range of hardware and software products includingHP/Compaq servers/workstations, 3com, Cisco, Watchguard, Symbol, Exchange, Citrix, and Windows 2000/2003Resolve issues over the phone, escalating to on-site visit if resolution not possiblePeriodic visits to maintenance customers sites for preventative… Show more Service a large customer base throughout southern Ontario on a very diverse range of network, server and workstation hardware and softwareImplement and maintain a large and diverse range of hardware and software products includingHP/Compaq servers/workstations, 3com, Cisco, Watchguard, Symbol, Exchange, Citrix, and Windows 2000/2003Resolve issues over the phone, escalating to on-site visit if resolution not possiblePeriodic visits to maintenance customers sites for preventative service, user training and customer relations/development. Show less

Daily duties include 30-40 calls per day, desktop, LAN/WAN, Server (File & Print), with heavy software supportDaily training, troubleshooting and resolving of Microsoft based applications and operating systems including, MS Office 97 & 2000, Internet Explorer, Netscape Navigator, Norton Antivirus, WS FTP Pro, Telnet & TNVT PlusPalm PDA support with Office 97/2000 IntegrationAdministrative duties include time management, training of incoming agents, team activities and… Show more Daily duties include 30-40 calls per day, desktop, LAN/WAN, Server (File & Print), with heavy software supportDaily training, troubleshooting and resolving of Microsoft based applications and operating systems including, MS Office 97 & 2000, Internet Explorer, Netscape Navigator, Norton Antivirus, WS FTP Pro, Telnet & TNVT PlusPalm PDA support with Office 97/2000 IntegrationAdministrative duties include time management, training of incoming agents, team activities and projects Show less