Global Pre Sales Lead with almost two decades of cross-functional experience across:- Digital Workplace (Service Desk, EUC, Field Services, UC, CC, AV, VC, Tools etc.)- Network, Data Center, Security, Cloud etc. domains- Solution Advisory, Pre-sales, and Solution architecture- Coaching, Mentoring and Developing peoplePassionate solution advisor with flair for leading pursuits, covering all aspects of people, process, and technology. A typical day in life would include:- Client facing and internal leadership presentations and negotiations- Discussions with CXOs, VPs & IT Directors on IT transformation roadmap and programs- Decode complex customer requirements and position relevant innovative solutions- Work on RFP response, solution defense, bill of material, commercial offer etc.- Design be-spoke solutions for unique customer requirements- Work closely with products team for enhancing the offerings- Enable Sales & Delivery team with knowledge of new solutions and offeringsFocus Areas and Expertise - Service Desk, Field, and End user computing services- Directory services, Backend workplace services and Virtual desktop- Automation, Artificial Intelligence, Machine learning, NLP, Bots and AR/VR solutions- Unified communications, Collaboration, Contact center, Audio Visual and Video Conferencing- Managed Services, Professional services, and hands/feet support- SLAs, XLAs, proactive and predictive problem management