Who is Dev Tiwari? Overview
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Dev Tiwari is listed as Deputy General Manager at HCLTech, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Dev Tiwari.
Dev Tiwari previously worked as Associate General Manager - Solution Advisory Lead at Hcltech and Group Manager - Solution Advisory at Hcltech. Dev Tiwari holds Bachelor Of Science (B.Sc.), Physics And Chemistry from Christ Church College.
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HCLTech
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Profile bio
About Dev Tiwari
Global Pre Sales Lead with almost two decades of cross-functional experience across:- Digital Workplace (Service Desk, EUC, Field Services, UC, CC, AV, VC, Tools etc.)- Network, Data Center, Security, Cloud etc. domains- Solution Advisory, Pre-sales, and Solution architecture- Coaching, Mentoring and Developing peoplePassionate solution advisor with flair for leading pursuits, covering all aspects of people, process, and technology. A typical day in life would include:- Client facing and internal leadership presentations and negotiations- Discussions with CXOs, VPs & IT Directors on IT transformation roadmap and programs- Decode complex customer requirements and position relevant innovative solutions- Work on RFP response, solution defense, bill of material, commercial offer etc.- Design be-spoke solutions for unique customer requirements- Work closely with products team for enhancing the offerings- Enable Sales & Delivery team with knowledge of new solutions and offeringsFocus Areas and Expertise - Service Desk, Field, and End user computing services- Directory services, Backend workplace services and Virtual desktop- Automation, Artificial Intelligence, Machine learning, NLP, Bots and AR/VR solutions- Unified communications, Collaboration, Contact center, Audio Visual and Video Conferencing- Managed Services, Professional services, and hands/feet support- SLAs, XLAs, proactive and predictive problem management
Listed skills include Networking, Video Collaboration, Data Center Architecture, Pre Sales, and 4 others.
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9 roles
Dev Tiwari work experience
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Associate General Manager - Solution Advisory Lead
CurrentLeading a team of pre-sales consultants and architects working on Existing and Net New accounts- Lead end to end RFP, RFI, RFQ lifecycle- Pre-sales, solution architecture and consulting - Commercials and financial modeling- Lead customer workshops and events- GTM strategy with OEMs and partners- Managed Services solution
Nov 2021 - Present
Group Manager - Solution Advisory
Jun 2018 - Oct 2021
Consultant
-Consulting for Cisco collaboration portfolio-Pre-sales and post-sales support-Design and solution architecture-Engagement with the Engineering and Product teams-Helping sales with remote demos and presentations-Webinars and knowledge sharing sessions for internal teams-Workshop and events for customers
Feb 2017 - Jun 2018
Product Manager
-Define and manage the vision for the unified communication, collaboration, contact center, audio visual and video conferencing services-Monitor market, update, or create new product offerings-Understand changing user needs and represent them in the new solutions-Meeting room as a Service for India in partnership large VC OEMs in India-Helping sales with.
Feb 2016 - Feb 2017
Technical Lead
-Technology leadership and solution advisory for end-to-end voice and video services (including underlying network and security services) for global customers-Design and architecture support for strategic customers-Work closely with the Engineering and Product teams-Ensure timely implementation of new features, patches, solutions etc.-Identify and execute.
Jun 2013 - Feb 2016
Senior Specialist
-Lead the Remote management teams delivering L1 to L3 support to global customers-Design and architecture support for strategic customers-Ensure continuous proactive monitoring and support by L1 to L3 teams-Define and execute continuous improvement plans-Skill development and certifications of support teams and SMEs
Dec 2010 - Jun 2013
Performance Specialist
-Technical Lead for support for End User devices – Laptops, desktops, printers etc.-Quality monitoring of the services and training-Virtual sales, lead generation for the services-Escalation support for L3 phone support teams-Skill development and certifications of support teams and SMEs
Aug 2009 - Jun 2010
Technical Specialist
- Technical support for End User devices – Laptops, desktops, printers etc.- Virtual sales, lead generation for products and Dell on Call services- Escalation support for L2 and L3 phone support teams- Skill development and certifications of support teams and SMEs
Jul 2008 - Aug 2009
3 education records
Dev Tiwari education
Bachelor Of Science (B.Sc.), Physics And Chemistry
Christ Church College
Senior Secondary, Mathematics And Computer Science
Army School
Master Of Business Administration - Mba, Information Technology, A
FAQ
Frequently asked questions about Dev Tiwari
Quick answers generated from the profile data available on this page.
What company does Dev Tiwari work for?
Dev Tiwari works for HCLTech.
What is Dev Tiwari's role at HCLTech?
Dev Tiwari is listed as Deputy General Manager at HCLTech.
Where is Dev Tiwari based?
Dev Tiwari is based in Gurgaon, Haryana, India while working with HCLTech.
What companies has Dev Tiwari worked for?
Dev Tiwari has worked for Hcltech, Cisco, Airtel, Accenture, and Hcl Technologies.
How can I contact Dev Tiwari?
You can use AeroLeads to view verified contact signals for Dev Tiwari at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Dev Tiwari attend?
Dev Tiwari holds Bachelor Of Science (B.Sc.), Physics And Chemistry from Christ Church College.
What skills is Dev Tiwari known for?
Dev Tiwari is listed with skills including Networking, Video Collaboration, Data Center Architecture, Pre Sales, Data Center, Unified Communications, Managed Services, and Cisco Voice.
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