Information Technology Support Analyst Ii
I was part of North Carolina’s first AMXL fulfillment center build project and worked on the new site’s network infrastructure configuration, deployment and implementation. This entailed configuring and deploying enterprise network equipment such as Cisco C9500/C9300 and Perle switches. During the building's build stages I worked with team members and 3rd party vendors on the Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) installation/setup. Furthermore, as part of my role I monitor the site’s network stability and ensured reliability. Some additional responsibilities were fulfilling the site's purchase orders of IT equipment and manage their virtual and physical inventory using Amazon’s Inventory Management System (IMS). I responded to high severity system incidents and drove them to resolution in order to mitigate production impacting downtime, and updated stakeholders using ITSM platform ServiceNow. I also managed user requests and supported site’s daily operations through technical issue resolutions. I was also responsible for the completion of IT projects and implementation. Subsequently, worked with other technical teams, departments and 3rd party vendors on IT projects within set deadlines.
