Creates training curriculum and training documents for ramping up offshore resources with POS functionalities and GameStop processes. Heavily involved on the initial setup of the workstation and POS in ODC as well as setting up the virtual machine stores. Creates communication plan and test strategy. Manages and provides test activities for a team of seven (7) test analyst(s) offsite based from daily assignment from Onshore. Performs analysis, development and review of test scenarios and cases using Microsoft Test Manager while identifying, analyzing, documenting and escalating defects using Microsoft Test Foundation server. Led Canadian Tax international release and Window 7 OS upgrade for domestic - performed functional, regression and automated testing on GameStop iPOS system to ensure enhancement and production maintenance will have minimal or no impact during pilot and deployment on both domestic and international regions. Escalated and provided issues and risks real time to the management, and ensures all business stakeholders along with BA, Development and IT project manager are on the same page. Monitors and tracks test planning and execution progress to ensure schedules are met and delivered with quality. Creates and sends daily executive status report to the release management team.

Managed 2 major International iPOS loyalty enhancement release which been deployed to ten (10) countries approximately on 1,200 stores. Manages and provides test activities for a team of sixteen (16) test analyst(s) both onsite and offsite. Facilitates meetings across systems to clarify requirements and gaps, to discuss issues and identify resolutions and to provide test progress status to the project management team and business stakeholder. Monitors the release to QA and UAT test completion and participates on the retrospective meeting. Manages an enhancement release for instant credit application for Power-up Reward Credit card and participated on coordinating adhoc integration testing with downstream system. Manages and provides test activities for both RCG and GameStop that have been assigned to the domestic release. Participates on the creation of automated test script for ReTech by using the TM5000 tool. Works closely with the automation team on creating defects for issues and creating user stories for enhancement. Also, provides feedback to the development and QA team for the bugs found in ReTech during automation. Has been working closely with GameStop QA director and manager in leading an effort on the creation of UAT financial activity checklist that will be vital on getting a positive feedback and UAT sign-off from the business stakeholders and will be followed by the whole iPOS QA team.

Facilitated test planning and test execution on End to End (E2E) and Integrated system (IST) related projects. Conducted meetings and walkthroughs with all the stakeholders of the project. This included meetings with the business users, IT project managers, development and test managers and testers located on different location such as AsiaPAC, EMEA and US. Ensured that issues are being escalated to all IT and business stakeholders and are being tracked until resolutions are provided. Ensured that defects are being escalated and tracked until closure. Coordinated multiple systems during order entry, provisioning, billing and mediation and reporting during test execution. Participated on other E2E and IST related activities: Training sessions, weekly and daily checkpoint calls and team meetings. Generated daily defect audit report to team.

Designed the package software configuration (Portal Infranet) and customization to meet the business process design and application requirements by doing appropriate impact analysis. Assisted the designer in defining and reviewing requirements for the application. Validated the design with the stakeholders to ensure that the design satisfies the requirements. Supervised other designers or programmers in completing designs. Informed the Solution Architect team, Release Manager and Project Manager of any issues that may affect other areas of the project. Ensured that other team members and teams have the information they need to successfully complete their work. Ensured the Process Adherence and completion of all necessary documents. Provided Status Report to Release Manager and Project Manager at regular interval, as defined in communication plan. Coordinated the reviews with Solution Architects, IT. Worked with counterparts both onshore and offshore for quicker issue resolution, resource allocation, work acceptance, etc. Stayed on the top of open issues. Kept the work on schedule and budget. Participated in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements. Performed thorough and effective reviews of every deliverable of the team member. Informed the Test Lead of any issues that may affect the schedule, budget, or quality of the product or the testing process. Worked with client to gather requirement, get necessary approvals, resolve open issue, discuss solutions etc.

Point of Contact for all Testing Activities (Patch, External, Fix-Its). Ownership of Testing Activities. Led and assigned work to Test Analyst. Delegated tasks to team accordingly - accountable for work of Test Analyst. Owned the SIT Environment. Held Expectations Meeting with Team members. Created Performance Feedback for team members. Ensured CMMi processes are followed within the team. Provided estimates. Prepared Environment prior to SIT includes submitting the request to the Run Team for configuration and informing XM and other external systems. Prepared Regression Test Scripts for Emergency (ie Portal Patches, etc.). Prepared UAT Environment and informed the Design Leads once the UAT environment is ready for use.