Darwin D'Souza Email & Phone Number

Melbourne, Victoria, Australia

Responsible for globally dispersed cross-functional team members providing engineering and preproduction operations for client datacenter utilizing technologies such as VMware/ Hyper-V & Solaris SPARC virtualization. Managed datacenter upgrades replacing and/or upgrading 400+ physical hosts involving migration of 8000+ servers with very minimal impact to applications and ensured projects delivered to scope, time, budget and quality expectations. Triggered by datacenter capacity constraints, initiated data gathering and insights and helped drive the cleanup and decommissioning of legacy, unused, end of life applications. Achieved 15% capacity harvest in terms of storage, CPU and memory including more hosts being made available for VMs to move during disaster recovery. Improved benefits and value realization from data analytics, reporting data insights using Power-BI Dashboarding by rendering dynamic and skillful presentations to diverse audiences.  Rightsized Infrastructure platforms and applications led to huge capacity harvesting, reduction in licensing costs, datacenter power consumption and optimized support staff leading to huge dollar savings. Improved server acceptance in production support. Helped to automated acceptance testing, streamlining of security approvals and hand over processes. Acceptance time reduced by 70% (From weeks to days).  20% growth YOY by effectively developing and managing professional relationships and quality in delivery outcomes Industry best operating margins through efficient and effective use of shared resources and optimization opportunities Continual Improvement initiatives leading to Industry best client satisfaction and growth of the account. Achieved 15% efficiency improvements helping cost containments including pyramid refreshes.

Bengaluru, Karnataka, India

Responsible for managing a contacted service with a team of 35+ staff (Mixed - Engineering, L3/L2) in Bangalore/Melbourne managing and maintaining datacenter modernization and virtualization for major Australian Telco including POC for private cloud environments. Multiple project successes in migrating application workloads from physical to virtual servers including storage Achieved 15% efficiency improvements helping cost containments including pyramid refreshes.  Industry best profit margins by driving operational efficiencies and team optimizations including automations.  Exceptional growth of the account through conversion of upsell opportunities into new deals Managed and maintained leadership & client satisfaction to the best in industry. Even through uncertainties in forecasts and huge backlog fluctuations, managed delivery to agreed SLA and client’s delight while consistently operating and achieving beyond the target profit margins.  Motivated personnel in building strong teams and achieve their maximum potential while containing attritions < 4% helping increased collective knowledge and experience over time. Implemented Agile practices to achieve improved end to end timelines and faster time to delivery through proactive and effective engagement with stakeholders including reporting on backlogs, delays, suggesting solutions and through prioritization governance elicit decisions and actions.

Bengaluru, Karnataka, India

Performed diverse roles and responsibilities and through performance appraisals and promotions, led Accenture Global Network Operations Team (Service Desk component) as Operations/Team Lead.Demonstrated proven ability in terms of contributions in architecting separate global Network Operations function (Level 2/3) by successfully delivering the project within the complex program to carve out service desk function from global network operations team using technical and functional experience eventually leading the service operations in run phase.Performed in all the areas such as Service design, Scope, Knowledge documentation and transfer, Resourcing, Training, Team formation to Service readiness and go live. Successful transition, service readiness and go live with no impact to the service Improvements in terms of faster response times and reduced cost to serve in the first year of OPS including freeing up of level-4 skills and capabilities to focus on complex and critical work functions Quick turnaround to achieve the steady operations state by successfully reorganizing, streamlining and strengthening operations, identifying problem areas and implementing reliable, efficient and effective processes for cost containments, improved quality and customer satisfaction Achieved 20% optimization and efficiency improvements helping cost containments including pyramid refreshes.  Additional value realization due to improved support maturity by utilizing standardized support channels, tools, processes and techniques also helping proactive monitoring, audits and overall compliance posture Various accolades and rewards and recognitions for excellence in operations management and service delivery  Motivated team to their full potential and controlled attritions to less than 5%

Goa, India

 Responsible for network assessment of on premise network requirements, designed and deployed solutions  Designed and implemented Client Server technologies for corporate customers.  Large scale systems (Desktops, Servers, Switches, Routers) deployment including installation and configuration and network design at educational Institutes and corporates.