Darwin Lark Email & Phone Number

Greater Atlanta Area

• Provide remote technical support of Juniper and Fortinet products for Kudelski’ Security external customers. NSE II’s handle multiple active cases of diverse scope where analysis of data requires evaluation of identifiable factors.• Provide L1 and L2 technical support to troubleshoot and resolve hardware and software issues with Juniper Enterprise devices such as Juniper EX switches and SRX firewalls.• Actively collaborate with peers troubleshooting issues utilizing and Junos CLI.• Effectively manage case escalations to Tier 3 while maintaining customer communication.• Proactively and effectively communicates status, plan of action and resolution of issue.• Engage in on-going training with Juniper products and related technologies.• Work with customers, internal staff, and L3 vendor partners to provide excellent customer service and meet SLA.• Set customer expectations as necessary, and accept ownership of customer issues until a solution is achieved providing complete customer satisfaction.• Work with customers at varying levels of experience or technical capability under varying time constraints. Able to communicate highly technical information to technical and non-technical audience.• Utilize Managed Engine ticket tracking software to capture each request.• Provide exceptional customer service to all callers.• Perform additional projects and other related duties as required or assigned.

Greater Atlanta Area

• Responsible for supporting all domestic and global teams within data operations and act as a technical interface into Development, Network Evolution, Network Implementation and Equipment Suppliers to manage enhancement requested to ensure proper focus on operational requirements. • Provide configuration expertise and consultation for multi-config routed networks. Configuration knowledge includes Cisco routers and Juniper MX960 platforms.• Provide troubleshooting support for customer networks at delivery stage.• Deploy MPLS, BGP and ACLs configurations on Cisco and Juniper MX960 router platforms on customer international global and US domestic networks.• Provide specialist configuration services and address complex and or technical inquires where precedent may not exist and work with customer, installation teams, external supplier, configuration teams and other stakeholders through to resolution.

Greater Atlanta Area

• Perform 3rd level troubleshooting and network grooming of Concert’s Frame and ATM network. • Perform firmware and hardware upgrades of network nodes and node cards of the BPX and IGX nodes• Maintain, Configure and Troubleshoot Concert’s North American Cisco router network. • Assist 1st level staff with problem isolation and determination of WAN fault/outages.

Duluth, Georgia

• Perform 3rd level problem isolation, troubleshooting and management of NA-SBS router network which includes maintaining, adding and updating route and access-list statements as needed and evaluate impact analysis of each router configuration update.• Maintain and manage Cisco and BayNetworks router infrastructure using HP-OV versions 5.0, SiteManager v4.01 for Unix, and v6.20 for Windows. Ciscoworks version 5.0.• [BayNetworks Router Models AN, ASN and BCN/Cisco-Models 25XX, 45XX and 75XX].• Identify and troubleshoot IPX/FPS trunk and port failures on the NA-SBS Frame-Relay infrastructure using StrataviewPlus version 8.1 via Sun Sparc 20.• Monitor, troubleshoot & diagnose global X.25 network using the EWSP NMS version 5.0• Insure proper performance of the Kentrox CSU/DSU infrastructure for NA-SBS using Multi- Smart Manager version 1.21-Network View.