I am a detail-oriented IT Support Analyst with a proven track record in technical troubleshooting and infrastructure management, particularly in Windows environments. With extensive experience from managing store operations at T-Mobile to providing support for over 200 end-users at American Elevator Group, I specialize in Active Directory, Windows 10 desktop support, Microsoft 365, and both remote and in-person IT assistance. I hold a Google IT Support Professional Certificate and am skilled in technical documentation, system configuration, and team leadership.