Customer Success Specialist / Support Specialist
Current● work with end-users of software and systems to provide technical support and assistance for Mechanics and office for FIELDBOSS software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. Led service function ensuring that all units are maintained on the proper schedule.● Talking coworkers through the process of fixing technical issues.● Documenting common support procedures that coworkers can… Show more ● work with end-users of software and systems to provide technical support and assistance for Mechanics and office for FIELDBOSS software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. Led service function ensuring that all units are maintained on the proper schedule.● Talking coworkers through the process of fixing technical issues.● Documenting common support procedures that coworkers can follow.● Actively contact clients to assure customer satisfaction.● Utilize dispatching/ ticket management system to assign work to the proper mechanic; provide necessarily follow up to ensure timely ticket acceptance and closure.● Communicate directly with clients to provide status updates as requested. Show less
