Darwin Miles Email and Phone Number

Provide exceptional customer service to Progressive policy holders. Responsible for the daily management of the company requirements and client services standards as set forth by Progressive Client Services policy.

Specializing in servicing non-profit organizations. Areas of Expertise: Board Assessment, Board Recruitment and Evaluation, Strategic Planning, Executive Director Evaluation, Board/Staff Relationship and Board's Role in Fundraising.

Served as Group Vice Presidents to oversee 10 branches in $14.5M association. Collaborate with CEO as member of Corporate Executive Management Team. Develop strategic plan. Manage operations for 2 facilities with total $3M annual operating budget. Supervise 10 directors and 80 support staff. Recruited and manage 18 board members. Revitalized underperforming organization by implementing improvements to systems, infrastructure, financial management, staff supervision, facility management, and customer service. Met annual fund goal of $125K by leading strategic campaign. Established comprehensive operational plans to improve overall fundraising.Elevated board infrastructure, talent, and diversity by increasing board size from 10 to 18 members.

Management: Managed 79K square foot facility with $2M annual operating budget and $1.8M endowment. Hired, supervised, and trained 70 team members including program directors and support staff. Managed 95 volunteers. Developed successful community partnerships. Surpassed industry standard for customer retention by achieving 64% retention rate in 2012 over 61% average.Exceeded revenue goals for 5 consecutive years with 3%-15% annual budget increases.Raised membership by 30% by recruiting and implementing 45 new Employee Wellness programs within local companies, resulting in strengthened employee benefits packages, lower healthcare costs, and increased profits. Grew endowment by 4-6 new gifts through relationship building and membership education on planned giving.Generated $60K / year in new business by securing partnership with Nacel International School.Initiated innovative “Y Partners” signature event, resulting in $8K in revenue in 1st year and $13K in 2nd year.Increased board size from 6 to 17 by recruiting highly talented, volunteer board members.Selected by YMCA of the USA for selective 2-year program, Multicultural Executive Development Institute, designed for high-potential, senior-level professionals poised for CEO positions.Diversity: Partnered with 25 branch Diversity Champions to meet diversity goals within established timeframes.Selected by YMCA of the USA as 1 of 8 associations to participate in Diversity and Inclusion Program to transition to fully integrated diversity and inclusion model. Gained branch buy-in on diversity / inclusion using change management, communication, and problem solving.

Served on Executive Management Team for new $12.2M, 54K square foot, flagship, state-of-the-art facility with $3.7M annual budget. Hired and managed 7 directors and 90 staff to support organization. Oversaw program development. Directed annual fund campaign. Built collaborative relationships with universities, hospitals, businesses, nonprofit organizations and community.

Oversaw administration of Retirement Fund Plan to 900+ YMCA associations. Served on the Executive Management Team and Strategic Planning Committee. Communicated with CEOs, Human Resources Directors, and Benefit Administrators throughout United States. Supervised 10 staff and managed $780K annual budget. Secured and posted $120M+ in annual retirement funds. Received and processed $10M in monthly benefit contributions.