Darwin Opia Email & Phone Number

Valenzuela, NCR, PH

Philippines

Philippines

➢ Takes inbound and outbound calls also Chat support➢ Assists Selling Agents and Customers in various channel like Microsoft Teams Outlook and Ticketing tools Zendesk by making a successful transaction. Process Cancellation and Modification request, in accordance with the company policy➢ Assists beneficiaries in claiming their remittances successfully➢.

➢ Managing incoming calls and customer service inquiries➢ Generating sales leads that develop into new customers➢ Identifying and assessing customer needs to achieve satisfaction ➢ Work mastery using following systems: Atlas, Samson, Dash and Grand Central

➢ Assist and expedites solution of registered Selling Agents for concerns and complaints.➢ Coordinated sales effort with Marketing, Sales Management, Accounting, Logistics and Technical Services groups.➢ Maintains relationships with Agents by providing support, information and guidance, researching and recommending opportunities, recommending profit and.

Bonifacio High Street Taguig

➢ Takes inbound and outbound calls➢ Assists Selling Agents and Customers in making a successful transaction. Process refund and fees of remittances in accordance with the company policy➢ Responsible for correctly filling out tools, review and validation of necessary information regarding remittance transactions.➢ Maintains documentation of all customer.

➢ Sort, organize and maintain office records accurately. ➢Check all incoming material and categorize either based on content or alphabetically.➢Ensure all new documents and paperwork are filed and logged properly in the system.➢Handle all inquiries related to paperwork/documents.➢Index documents with numbers or codes before filing.➢Remove or discard.