Darwin Rait Email & Phone Number

I am a customer-oriented professional with a strong background in customer service and support. Currently, I work as a Support Ambassador at Telus International Philippines, where I provide assistance to customers, resolve inquiries, and promote the brand. With excellent customer service skills, problem-solving abilities, and knowledge of the brand platform, I ensure customer satisfaction.In my previous role as a Customer Representative for Bank Accounts at Alorica Inc., I delivered excellent customer service, answered questions, resolved complaints, and provided information about products and services. I handled an average of 50 calls per day, increasing customer satisfaction rates by 10% through active listening and problem-solving. I also successfully managed 30 escalated calls daily using de-escalation techniques.During the pandemic, I worked as an Online Seller at Shine Shop, selling curtains to residential and commercial customers. I developed strategies to drive sales, managed product listings, optimized website SEO, and maintained customer relationships. Providing excellent customer service, I responded to inquiries and ensured a positive buying experience.As a Hotel Transport Associate at Makati Shangri-La, I assisted guests with reservations and travel plans. I greeted and assisted up to 200 guests daily, provided information about the hotel and surrounding area, and ensured timely pick-ups.Previously, at Oman Air, I served as a Ticketing and Customer Service Associate, assisting passengers with flights, providing tickets, and guiding them to their gates. With a high success rate, I helped passengers find their gates and board planes on time, earning a satisfaction rating of 4.5/5 stars.Overall, I bring diverse experience in delivering exceptional customer service, resolving inquiries, and providing support. I am passionate about ensuring customer satisfaction and continuously improving customer experiences.

Listed skills include Tourism, Teamwork, Aerospace, Operations Management, and 9 others.

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  Earist Manila