Darwin Raj Email & Phone Number

Chennai, Tamil Nadu, India

Analyse and interpret reports associated with client specifics.Addressing Clients concerns and provide resolution based on the need.Measuring user/employee performance, and human intervention. Identifying areas of improvement and providing training to address the growing needs.Provide Deficit action plans and always extend to streamline the processEncouraging people to establish close, collaborative, successful working relationships with one another.Drive continuous improvement for Transaction Quality and DeliveryManage claim Quality & Client related KPIsGive business insights for further improvement • Evaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the accountDrive Process control & Compliance in addition to managing the audit requirementsEnsure that huddle, feedback and refresher processes are in place and are followed efficiently.

As an accounts receivable caller, im responsible for making calls to insurance companies to follow up on pending claims and also acted as SME by handling a team of 20+ user's by taking care of allocations and quality.

Education record

Bachelor Of Science, Mathematics