Darwin Ramirez Email & Phone Number

-Work alongside with board of directors and owner providing expertise in technological inquiries they might have and take action on projects agreed.-Oversees the creation and application of technology plans.-Oversees the IT division and the technological infrastructure, making ensuring that technology is used in line with business objectives.-Participates in budgeting and strategic planning; leads and guides the IT team ensuring performance is within goal every week; and guarantee the security and effectiveness of technological systems.-Works together with other divisions to incorporate technological solutions such as Financial Department and Administrative Department.

 Oversee merchants account (Batch settlement, Statements, Processing Fees, Pricing Charges and more) assisting them in any inquiry and provide retention. Tech Support to PaySafe, Maverick, Point and SimpleSwipe merchants. POS programing and file creation as an AccessOne ISO setting up machines such as Dejavoo, Clover, Point, EPOS, SimpleSwipe or Ingenico. Company Tech Support providing online and physical assistance in every company technical ticket from a p

Dominican Republic

-Strong communication skills: A senior account manager needs to be able to effectively communicate with clients, colleagues, and other stakeholders. -This includes fostering trust, understanding client needs, and providing excellent customer service.-Leadership abilities: Senior account managers often lead a team of account managers and other professionals. This requires strong leadership skills, including the ability to motivate and inspire team members, delegate tasks effectively, and provide guidance and support.-Negotiation skills: Negotiating contracts, pricing, and other terms with clients requires strong negotiation skills. A senior account manager should be able to negotiate effectively to achieve mutually beneficial outcomes for both the client and the company.

 Provided excellent customer service to every call coming in, committed to align solutions to the customer objectives. Helped my representatives from the beginning of their training until they were fully developed. Trained new supervisors and assisted other departments in every inquiry.

-Customer service: Providing excellent customer service is a key responsibility, as it helps to retain existing clients and attract new ones.-Relationship building: Building and maintaining strong relationships with clients is crucial for long-term business success.-Time management: Being able to effectively manage and prioritize tasks is important for meeting deadlines and delivering results.-Problem-solving skills: The ability to quickly and efficiently resolve any issues or conflicts that may arise is essential for maintaining good customer relationships.

Bachelor Of Science - Bs, Computer Science, 3.4

Associate'S Degree, Computer Science, 3.3

Associate'S Degree, Computer Programming/Programmer, General