Darwin Santos , Mba Email and Phone Number

Technical owner over all of Catalina's entire lead-to-cash systems covering functions such as: CRM data management, prospecting, contracting, AR and revenue recognition. This includes managing our Salesforce and Remedyforce environments and Catalina’s in-house ERP system. Technical ownership over customer support and incident management systems. Technical manager for multiple development teams of various disciplines, including Microsoft and warehouse development, Salesforce support and financial reporting.• Leading an enterprise digital transformation of Catalina’s entire lead-to-cash process. The initiative focuses on migrating Catalina’s financial systems to the Cloud, globalization of the tech stack, increased enterprise financial data transparency and focusing on Salesforce to drive downstream data flows and integrations• Successfully led the implementation of Catalina’s Salesforce CPQ implementation• Led the globalization of Catalina’s financial systems to all its 7 global offices, including the United States, Europe and Japan• Architected Catalina’s current billing and accounting solution to support its best of class marketing execution platform • Architected Catalina’s vendor agnostic store support interface within Remedyforce, which provides a lightweight way to onboard\offboard vendors providing Catalina the ability to maintain a vendor portfolio that drives cost-savings• Architected contract integrations between Salesforce to Catalina’s in-house ERP, using APIs and Boomi, to systemically create clients and contracts• Leadership responsibilities expanded from 1 to 3 development teams • Implemented Catalina’s global ink asset management system to manage ink inventory in 20000+ in-network stores• Perfect record in yearly financial compliant audits as the technical financial controls owner

• Brought in as the Microsoft .NET subject matter expert • Responsible for the successful implementation of the Microsoft .NET technology stack within the technology organization• Creator of the Tampa Bay Times' contract management system. • Worked directly with finance and accounting management, including the controller, to gather requirements and design interfaces• Developed ETL work streams, leveraging SSIS packages and SQL server, used to transfer data between internal and external resources

• Responsible for developing systems\interfaces, using Microsoft technologies (VB.NET, SQL Server), used in over 1,000+ retail stores • Project leadership experience, as owner and development lead, for I.T. projects (>~$1 million budget)• Point-of-Sale Subject Matter Expert with an emphasis in data interfaces. • Responsible for L3 support and supporting L1 and L2 support with support tools to improve incident management efficiency

• Support lead for Verizon’s learning management system, real-time online classroom, and other e-Learning applications developed in C#• Developed portal to rebrand Verizon’s third-party e-classroom sites• Responsible for preparing training metrics for senior management including monthly training scorecard and\or dashboard• Responsible for the annual applications to Training Magazines’ “Training Top 100” where Verizon received the honor for 2005 and 2006