* LabTech Management and Monitoring Infrastructure * Cloud desktop Solutions OS33 Platform * MSP, Cloud Solutions Integration, IAaS, SAaS* Autotask Ticketing and CRM System* Elastix VoIP Solutions Integration* IT Glue documentation and Knowledge database. * Kaseya Management and Monitoring Infrastructure Software

• Management of 70 servers (Physical and Virtual), located in Miami (Florida) Telefonica datacenter.• Monitoring all Servers and services 7x24x365• Configuration Firewall Cluster (Active/Passive) WatchGuard 8500 Series• Design and Implement disaster recovery plan for all it services • Installation and Configuration SQL Server 2012 R2 Cluster (Active/Passive) on IBM physical Infrastructure, using Fiber Optic Interfaces• Installation and Configuration SAN EMC Series on Cluster environment • Management IBM and Dell Infrastructure• LAN and WAN configuration and optimization, VLANs, and networking • Program GPS units for Tracking Solutions mobile• Create scripting for synchronization GPS units for Tracking Solutions via TFTP• Installation and deploy Active Directory Service with replication in all TSO Mobile Corp using Win Server2008 and Win Server 2012• Reduce infrastructure cost on telecommunications and restructuration of IT environment, better performance • NLB Solution for web site TSOMobile.com, high availability on production • Business Server Backup for SQL Databases, Scripting, and users critical files• Optimization and Reduce cost on Domains and eMail service for the company• Implement VPN’s Site to Site against more than 5 countries to direct communication between TSO Datacenter to GPS Mobile devices with Static IP service, using TCP and UDP protocols• Deploy and integration Salesforce on all company, (8x8 Phone System, Outlook, accounts, Leads, opportunities, etc.)• Management 8x8 Virtual Office and Ring Central phone systems (VoIP) • Documentation and optimization of all process based on ITIL V3• Process GPS Tracking Orders, Including Programing Unit, Process Invoice, Packing list, and fulfillment setup to ship orders via UPS\Fedex\USPS• Optimization physical inventory in house and procedures • Backups solutions for Scripts, SQL Data bases, TFTP, Servers, Users Data, eMail etc

•Management of 270 servers, located in Miami (Florida) Terremark, OS Red Hat, HP UX and W2003 and 2008 R2 Server•Management of 180 servers, alternate backup site located in Phoenix (Arizona) Capathia Data Center, OS Red Hat, HP UX and W2003 and 2008R2 Server•Implementation of Dollar Universe ORSYP tool (France) monitoring scheduled tasks on different server’s predecessor process in different operating systems•Administration and monitoring of internet portals for Latin America production such as paginasamarillas.com, guiamais.com.br, Ruasguiamais.com.br, ListaOnline.com.br•Management and control of changes in steps of production version of internet pages•Manage and control the servers purchases with HP and Dell•SAN implementation and administration of 120 Terabytes for mass storage of production information online•Backup solution for critical data through Blue Point Data, Miami•Monitoring internet portals to Pingdom and Red Alert Management and high availability service level agreements SLA•Managing infra monitoring tool and BAC physical Whast’up HP Open View•Implementation and migration of SQL 2005 Server SQL 2008 Server on W2003 64-Bit•Management, monitoring and measurement of communication with suppliers Webhosting Host.Net•Administration, management and support search engine for High Availability Resolution searching internet pages•Stabilization and optimization of platforms and servers using diagnostic analysis of trace and monitor counters on them, implicit Microsoft tools•Supplier Management Inc Dell, Microsoft, datacenters, Blue Point, ORSYP, Host.net, WebHosting, IntelligenX•Implementing and monitoring tool for HP Business Availability Center to monitor servers, services and service level agreements SLAs•Implementation of farm virtualized using Microsoft Hyper-V•Install, Design, Administration, management and support of environment VMware virtual machines HA and disaster recovery•Storage solution with high availability in SAN

UPS - SCS UNITED PARCEL SERVICE Supply Chain SolutionsInternational Freight Logistics.• Handling and installation of Microsoft Office applications (Excel PowerPoint, Access, Word). Operating Systems Microsoft Windows (9x, NT, XP, 2003 and server version) Operating Systems (Linux Mandrake, SuSe, Red Hat) Antivirus, Internet, Intranet.• Perform assembly, preventive and corrective maintenance of computers, laptops, servers and networking• Management of customer databases.• Support Remote Branches Medellin, Cali, Barranquilla, Rio Negro, Cartagena, Bogota (San Cayetano) (Free Zone).• Managing Servers Latest technology, managing application-sharing networking management and users (LAN & WAN) and wireless Networks.• Nortel Phone Plant Management with Remote Desktop connection 2.85 and pricing.• Management and maintenance of core access control and sensing of closed and open environments.• Customer Service Management internal and external, in support of corporate applications and telecommunications services.• Management and operation of telecommunication services outsourcing companies such as ETB (Claro), Nortel, Latam, Avantel, Comcel, Movistar, Telmex, Orange.

• Responsible for IT administration, configuration and network repair,• Customer service establishment.• Support, advice maintenance, repair and upgrade computer equipments.• Contributed designing and assembling the network. INBOUND / OUTBOUND SUPPORT AGENT CORP. DATA• Agent phone adviser in the area of corporate data, support services ETB ADSL • Customer management and systems information area.• Support remote access to ADSL routers ETB• Provide support on the entire area of ADSL networks, Hosting, IP Telephony.• Area Support systems, Helpdesk top level management Service Desk• Management customer databases

TECHNICAL SUPPORT ENGINEER – HIGH LEVEL (CORPORATE DATA)• Management and administration management applications ALCATEL, MARCONI, AVAYA• Ericson network maintenance and correction of ADSL, HDSL, and dedicate channel.• Administration of the platform HP Open View Service Desk 4.5.CONTACT CENTER AMERICAS ETB 2002 / 2005Telephone Technical Support Call Center DataBogota D.C Tel. 3535600 Ext. 35257Sup. Miguel Enemocon January 23, 2002