As COO at Tactic Center I am responsible of directing, advising and leading Technology Integrations, Inbound Marketing implementations and Sales cycle optimizations for our clients in Latin America.Aiming to provide a full service to our clients and become their dedicated Digital Marketing department it is my duty to ensure world class service and seamless integrations for our clients marketing and technology needs.I actively make sure our service delivers the expected results, every time.

As Sales Administrative Manager at White Shark Media, I am aimed to support Sales Operations in day to day tasks as well as spearheading projects to help in the good development of the sales department. I contribute to the quality of customerservice and achievement of sales targets.Some of my areas of responsibility are:● Serving as primary liaison between the Digital Media Advisors and Sales Operations.● Communicating directly with WSM’s Onboarding Department to ensure all sales abideto the quality standards set.● Assigning inbound opportunities to Digital Media Advisors and ensure that theseopportunities are managed accordingly.● Supporting the Sales Operations Team in enhancing and ensuring the health of thedatabase.● Providing support for DMAs. Follow up calls or e­mailsfrom prospects and alert DMAs about any urgent issues, requests for price quotes or delivery dates. This support helps thefield sales team work more productively and focus on dealing with clients.● Maintaining records of sales and compare them with targets to help sales operationsand department heads to monitor the team's progress. This will be done in conjunctionwith the Sales Analyst to ensure integrity of data of the sales department.

As the Client Onboarding Coordinator it’s my responsibility that we’re getting the right clients in the door, assigned optimally and enable our fulfilment teams to perform through a proper client assignment.Dealing with challenging workload and situations, it's our duty to enable our fulfilment teams to provide the very best experience. Quality assurance of new clients, assignment to our fulfilment teams, helping to ensure a delightful first month experience for all clients, continuous profiling of our fulfilment staff, reporting and policies & guidelines documentation are some of my areas of responsibility.

Serving a consultant to implement a BPO Center that will serve the Real Estate Industry in the US.

• Manager of the Quality Center of D&N, ensuring Quality levels across the enterprise by auditing market research made through different techniques within LATAM and the Caribbean. • Agree to and approve, along with Business Development and Regional Operations SOW requirements and budget for Computer Assisted Telephone Researches. • Maintain a detailed level of reporting and analysis that would deliver proper feedback to the operations teams in terms of their quality performance • Deliver on client’s business goals, objectives and ongoing special requests. • Prepare and deliver Weekly Calibrations with the Audits and Operations Teams to ensure alignment on QA terms and ways of measure. • Review and approve client invoices and adhere to finance’s invoice schedule.

• In charge of sales team of 11 specialist. Lead the company's sales and marketing strategy and propose changes according to results to CEO. • Administer relationship with corporate clients as company's portfolio includes Fortune 500 companies in the US. Lead implementation projects of new clients and participate in negotiation of services, pricing and configuration of new clients. • Enhance sales process and post sale service to ensure client's satisfaction. • Lead relationship with Carlson Wagonlit Travel (biggest travel management company in the world) as we own representation in Nicaragua.

Primary owner of the client’s operational results • Capture and deliver insightful information/suggestions that assist our clients to improve their customer experience or overall program results. • Agree to and approve, along with Business Development, the Client’s SOW requirements or escalate to Site Director/Manager. • Maintain a detailed understanding of the Client SOW • Deliver on client’s business goals, objectives and ongoing special requests. • Prepare and deliver Weekly Business Reviews if required. Perform presentation of performance in QBRs with the client. • Review and approve client invoices and adhere to finance’s invoice schedule. • Administration of a yearly budget of over 2 million dollars of commissions and responsible of a queue that generates 3.8 million dollars in revenue per year.

Lead a group of team managers and service professionals and be responsible for developing the team managers to deliver industry best Big Five Results; CV, Attendance, Utilization, Retention, and Revenue per FTE. Secure operational logistics and execution and design of action plans

Data analysis, design of action plans and execution follow up. Coordinate a group of Sales Coaches and guide them through action plans to improve floor performance. Provide training to develop talent on sales coaches as part of next step to become a team manager. Reporting enhancements to provide visibility to operation managers and consulting work on decisions towards performance trends.

In charge of a team of 14 representatives, foster their skills to provide worldwide customer support. Develop team work skills to ensure continuous improvement culture amongst team members.

Provide quality customer support to US based customers in regards their cell phone services, offer loyalty focused strategy on service to improve customer retention through excellent customer service.