Pilot Works is a digital product consultancy.Through research, strategy and prototyping, we help our clients discover what products and services to build in order to achieve their objectives.Clients include The Department for Education, The Department of Health and Social Care, The Met Office, The National Trust and University of Bristol.

Product owner and for the redevelopment of the main National Trust mobile application across iOS, Android and Windows Phone platforms. * Defined product vision and goals* Identified user needs and prioritised features to ensure user needs were met* Ran tender process to appoint agency. Wrote RFP, scored and shortlisted suppliers (with panel) and oversaw process for final supplier selection.* Managed product through discovery and delivery phases to ensure National Trust supporters got the best possible experience and maximise benefits to the Trust * Undertook extensive UAT to identify bugs and ensure a good user experience* Managed risks and budget to ensure business benefits were metThe new app has had very positive feedback from end users with much higher ratings in the Apple and Android app stores.In parallel with the mobile apps project I was also the product owner for the development of a new REST API for information about National Trust Properties. * Worked with developers to define API format up front. This created immediate value as it allowed the mobile app and NT Website to be developed in parallel with the API project. * Worked with team to capture functional and non-functional requirements as user stories with appropriate acceptance criteria * Prioritised stories to ensure maximum business value was delivered within the budget* Reviewed and checked stories delivered in each sprint to ensure acceptance criteria were met* Managed risks and budget* Ensured API went live on time and met all defined requirements

Responsible for projects for key agency clients including The Royal Navy, Kia Motors and The National Trust. Projects built using Sitecore, Phonegap and Umbracco. Provided excellent service to clients to ensure they renewed their retainers with the agency.

Developed bespoke digital strategies for clients. Led the pitch, specification and delivery of complex technical development/integration projects. Clients included Cofunds, Bibby Financial Services and Mapfre.

Responsible for delivering projects for Enable's largest client. Role ended due to agency going into voluntary administration.