Darwin Quintos Email & Phone Number

Metro Manila, Philippines

Metro Manila, Philippines

Manila, National Capital Region, Philippines

StriveUP is a business development partner and staffing partner for businesses and startups that focus on Digital Customer Experience and Customer Success. We provide staffing and BPO services, startup operations support and fractional services, virtual assistants & executive assistants.

Sofia City, Bulgaria

Partnering with Mercatus Outsourcing to help them expand their operations to the Philippines

TeachMe.To stands as an esteemed online marketplace catering to lessons in Pickleball, Surfing, Golf, and various other sports and skills, operating across over 50 cities throughout the USA.I led Sales & end to end Customer Experience, driving higher sales conversion & customer & partner retention.- Authored effective processes and canned responses that drove higher sales and customer satisfaction.- Designed pre-sales and post-sales interaction systems and processes.- Helped in improving supply-chain management workflows.- Hired, trained, and managed CX and sales teams. - Streamlined workflows and processes that resulted in higher productivity and efficiency which improved resource management.- Implemented effective feedback management for product improvement & enhanced customer experience.- Provided strategic feedback to other areas (marketing, product, operations) that improved overall business.- Contributed to 10x +growth over a year with almost 40% month-over-month growth. Biggest IC to sales and support. Helped the business grow to $1m ARR in less than a year by leading Sales & Customer Service operations.

CoinLedger is one the best Crypto Tax softwares in the USA.- Provided professional & timely customer support for users.- Drove user retention & Customer satisfaction.- Provided strategic feedback that improved our product and our internal processes.

RewardHoldings owns and operates GrabPoints, GCLoot, and ZoomBucks offering global users digital rewards for online engagement. Estimated ($20M ARR across all brands)I was the head of Customer Experience & Operations managing all offshore Filipino staff. I also functioned as a Project Manager to oversee web & app development projects for our other brands.- Optimized customer service workflows and processes that resulted in increased efficiency and productivity.- Managed remote staff and oversaw their projects and deliverables.- Implemented KPIs, metrics, and other performance management protocols.- Implemented remote work management protocols and systems.- Handled multiple web development and marketing projects as the project manager.- Streamlined workflows and processes in both customer service and core business operations.- Provided strategic feedback to other departments that made a big impact on the overall improvement of the business.

Philippines

Spill™ is a delivery management system software for small and medium businesses with high-frequency delivery needs. Developed in close collaboration with bottled water retailers, Spill™ is designed to make your daily operations easy and efficient.- Drafted marketing, operations, and customer service plans.- Helped with product development and QA- Lead generation and marketing

TaskUs is one of the fastest-growing and leading BPO companies in the Philippines and USA. I started my career in this company and discovered my love for providing customer support.- Learned the best practices in outsourcing, businesses, sales, and customer service.- Received awards for excellence in quality and productivity.- Created large-scale impacts - became an inspiration for quality and efficiency.- Authored effective "canned" responses that were used by almost 500 agents.- Developed management skills and leader-worthy traits.

Undergraduate, Economics

Associate'S Degree, Graphic Design

Took this associate course for our family business.

Bachelor Of Business Administration - Bba, Economics