Darwin Taylo Email & Phone Number

United States

Manages the performance of a team with a maximum of 15 agents. Evaluates recorded calls of team members to maintain good quality and identify trends.Analyze performance for the past 3 months and identify big rock behaviors that would drive better results.Provide High-Impact Coaching to each team member daily by directly observing performance, either by side-barge, remote barge or listening to recorded calls.Provide one-on-one offline coaching with each team member every week to… Show more Manages the performance of a team with a maximum of 15 agents. Evaluates recorded calls of team members to maintain good quality and identify trends.Analyze performance for the past 3 months and identify big rock behaviors that would drive better results.Provide High-Impact Coaching to each team member daily by directly observing performance, either by side-barge, remote barge or listening to recorded calls.Provide one-on-one offline coaching with each team member every week to improve performance.Set goals for each team member weekly and monthly towards meeting or exceeding set standards by client.Create action plans for each team member specific to their abilities and personalities to help them achieve goals.Track the attendance, and any and all disciplinary actions of each team member.Take escalated calls / supervisor calls.Provide uptraining to team members for updates from clientPresent monthly business reviews to client detailing analysis of the performance of the team for the last 3 months and discussing action plans to improve it. Show less

Assists the trainer in facilitating a class from Foundation Skills Training to Product TrainingFacilitated up training classes for agents in operations for a newly added skillEstablish and maintain instructor credibilityManage a learning environmentDemonstrate effective communication, presentation and questioning skills and techniques.Respond appropriately to learners’ needs for clarification or feedback.Provide positive… Show more Assists the trainer in facilitating a class from Foundation Skills Training to Product TrainingFacilitated up training classes for agents in operations for a newly added skillEstablish and maintain instructor credibilityManage a learning environmentDemonstrate effective communication, presentation and questioning skills and techniques.Respond appropriately to learners’ needs for clarification or feedback.Provide positive reinforcementAssist in evaluating learner performance and delivery of instructionsCoaches learners one on oneWorks with the trainer and supervisors to address employee performance gapsAttends process calls and quality calibrations Show less

DMBlogger | Story Teller | Indie Film ActorRead my blog and short stories at http://darwintaylo.com! :)

Spearheading the relaunch and revamp of our production company as an extensive media organisation focusing on conceptualizing new and future production, film and advertising projects.

Quezon City, Philippines

- Facilitates English Proficiency Assessments, Audio Examinations and Typing Tests for applicants- Conducts Initial Interviews for Entry-Level Positions- Discusses Job Offer to Hired Applicants