Zana Darwish, Pmp Email & Phone Number

Chicago, Il, Us

Denver, Colorado, United States

As a dedicated Project Manager specializing in SaaS implementation, I have been entrusted with overseeing end-to-end project lifecycles, guiding clients through seamless software integrations, and delivering successful outcomes. This role involves meticulous planning, efficient resource allocation, and consistent communication to ensure projects meet or exceed client expectations.- Led diverse SaaS implementation projects, ranging from single-application setups to complex, multi-product… Show more As a dedicated Project Manager specializing in SaaS implementation, I have been entrusted with overseeing end-to-end project lifecycles, guiding clients through seamless software integrations, and delivering successful outcomes. This role involves meticulous planning, efficient resource allocation, and consistent communication to ensure projects meet or exceed client expectations.- Led diverse SaaS implementation projects, ranging from single-application setups to complex, multi-product, large-scale endeavors spanning months to years- Collaborated closely with cross-functional teams, including developers, QA, and client stakeholders, to ensure a unified and streamlined implementation process- Conducted regular status calls with clients, fostering a collaborative and transparent communication channel- Worked closely with clients to understand their unique business requirements, aligning project deliverables with their strategic objectives- Developed and managed project budgets, ensuring financial constraints were adhered to without compromising project quality - Successfully maintained project timelines through meticulous planning, resource allocation, and proactive issue resolution- Prepared and delivered executive-level presentations to leadership, providing a high-level overview of project status and strategic insights- Identified potential risks and proactively implemented mitigation strategies to prevent project delays or deviations from scope- Implemented process improvements based on lessons learned from each project, enhancing overall efficiency and client satisfactionTools Used: GSuite, Slack, Zoom, Basecamp, Confluence, JIRA Show less

Denver, Colorado, United States

Work alongside managers and directors to assign teams within the professional services department to deliver projects.- Collaborate with departmental leaders to evaluate current and future resource needs based on project requirements and organizational goals- Conduct regular assessments of team members' skills, availability, and workload to optimize resource utilization- Work closely with department managers and team leads to understand project timelines, objectives, and resource… Show more Work alongside managers and directors to assign teams within the professional services department to deliver projects.- Collaborate with departmental leaders to evaluate current and future resource needs based on project requirements and organizational goals- Conduct regular assessments of team members' skills, availability, and workload to optimize resource utilization- Work closely with department managers and team leads to understand project timelines, objectives, and resource requirements - Assign resources based on individual skill sets, availability, and project priorities - Identify potential risks related to resource allocation and project assignments - Develop strategies to mitigate risks and ensure a balanced and effective allocation of resources- Foster collaboration across departments to ensure a holistic understanding of resource needs and priorities - Regularly monitor and evaluate the performance of resource allocation strategies, making adjustments as neededTools used: GSuite, Smartsheet, Openair Show less

Greater Denver Area

Work alongside Account Executive and Sales Engineer in pre-sales initiatives to understand the customer need and craft a solution to match their business needs- Analyze customer's executive priorities to deliver prescriptive services tailored to Leadership's goals- Conduct scoping calls with customer's team to gather additional insight and/or clarify professional services rendered for the proposed project- Author and present Statements of Work (SOW) that showcase a proposed solution… Show more Work alongside Account Executive and Sales Engineer in pre-sales initiatives to understand the customer need and craft a solution to match their business needs- Analyze customer's executive priorities to deliver prescriptive services tailored to Leadership's goals- Conduct scoping calls with customer's team to gather additional insight and/or clarify professional services rendered for the proposed project- Author and present Statements of Work (SOW) that showcase a proposed solution for the customer- Collaborate with cross-functional implementation teams through all phases of a project, ensuring allocation of resources is on par with budgeted level of effort- Host on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspectsTools Used: Excel, Salesforce, Microsoft Office Suite Show less

Boulder, Co

Led clients through the development and implementation of their B2B webstore in a SAAS environment.- Managed project timelines by conducting weekly client communications and ensuring timely milestone achievements.- Gathered client requirements and facilitated their transfer to developers for software installation.- Produced Scope of Work documents tailored to client needs, covering relevant topics.- Identified and mitigated risks to project timelines.- Resolved conflicts… Show more Led clients through the development and implementation of their B2B webstore in a SAAS environment.- Managed project timelines by conducting weekly client communications and ensuring timely milestone achievements.- Gathered client requirements and facilitated their transfer to developers for software installation.- Produced Scope of Work documents tailored to client needs, covering relevant topics.- Identified and mitigated risks to project timelines.- Resolved conflicts arising from unmet client expectations.- Cultivated strong business relationships with clients.- Collaborated cross-functionally with development, data, training, and support teams to accomplish project objectives. Show less

Denver, Co

- Manage relationships with 40 clients simultaneously while acting as a liaison between CPA and clients.- Manage a weekly budget for time spent billing clients. - Supervise incoming and outgoing workload for all administrative personal. - Prepare multi-year tax returns, financial analysis, audits, offers in compromises, and payment plans for individuals and businesses.- Monitor timelines and flag potential issues to be addressed for above-mentioned projects.- Interview… Show more - Manage relationships with 40 clients simultaneously while acting as a liaison between CPA and clients.- Manage a weekly budget for time spent billing clients. - Supervise incoming and outgoing workload for all administrative personal. - Prepare multi-year tax returns, financial analysis, audits, offers in compromises, and payment plans for individuals and businesses.- Monitor timelines and flag potential issues to be addressed for above-mentioned projects.- Interview clients to collect information and gather necessary paperwork.- Spearhead internal system improvements such as streamlining the circulation of tax returns.- Audit database and tax preparation software to ensure accuracy of client information. Show less

Broadview, Il

- Established a QuickBooks Online accounting system to reflect accurate financial records- Entered financial information and payments to guarantee that employees and were paid accurately and on time- Tracked financial progress by creating quarterly and yearly balance sheets- Reconciled company bank, credit card and line of credit accounts- Certified Quickbooks ProAdvisor for Quickbooks Online

Urbana-Champaign Area

- Served as an ambassador of the Study Abroad Office and international education at Illinois by encouraging students to explore study abroad programs relevant to their academic, personal, and professional goals- Inform, assist, and advise students during all stages of the application process, from program selection to pre-departure via one-on-one advising sessions- Maintain the UIUC Study Abroad Newsletter and publish monthly articles

University Of Illinois At Urbana-Champaign

Schedule and make appointments, maintain event calendars. Contact and maintain communication with outside personal for international conferences. Situational tasks related to teaching and research: grading assignments, contacting students, and organizing schedules.

Bachelor'S Degree, Natural Resources And Environmental Science

Activities and Societies: Pi Beta Phi, Students for Environmental Concerns Specialized in Human Dimensions of the Environment..

Environmental Science

Study Abroad Program through the University of Illinois at Urbana-Champaign

High School

Activities and Societies: Model UN, Student Council