Darya Khakzad Email & Phone Number

Canada

Vancouver, British Columbia, Canada

• Delivered prompt, courteous, and professional member service at all times.
• Managed scheduling, file maintenance, and correspondence, ensuring confidentiality and accuracy.
• Utilized Microsoft Office Suite for administrative tasks, experience with AS400 and Office Management software for efficient clinic management.
• Assisted in maintaining a clean and organized work environment, adhering to healthcare standards.
• Provided operational support by preparing and processing patient orders and payments.
• Collaborated with hearing care professionals to facilitate a smooth patient experience.

Vancouver, British Columbia, Canada

• Welcomes and communicates with members. Answers questions, resolves problems and explains membership, warehouse and credit card programs
• Communicates the benefits of Costco membership by promoting the Executive Membership and Credit Card program to members
• Deliver prompt and courteous service
• Processes new membership and membership maintenance
• Follow all safety and security procedures. Verifies identity, business information for memberships
• Collects membership dues as keyed to computer by cheque, cash, and debit/credit terminal. Issues receipts

Vancouver, British Columbia, Canada

• Greeted customers, offered assistance, directed customers to merchandise
• Promoted the company’s HBC credit and loyalty programs and achieved targets
• Processed all point of Sales (POS) transactions accurately and efficiently
• Assisted in the execution of seasonal changeover, maintenance and restocked of departments

Woodbridge, Ontario, Canada

• Reduced variable costs by 5% through tighter controls on overtime expenditures and inventory waste
• Maintained an employee retention rate 10% higher than the industry standard through management training programs, periodic performance reviews, and motivational coaching tactics
• Organized weekly meetings with the team to discuss and identify ideas for driving significant improvement in customer retention
• Handled highly escalated customers via polite communication and issue-resolution skills
• Remained alert at all times and served as the first point of contact for all activities and emergencies in the restaurant

Tehran, Tehran Province, Iran

• Responded to customer account inquiries from 130+ weekly accounts, including international accounts
• Implemented marketing initiatives and participated in events that increased revenue by 2.75%
• Monitored client accounts, analyzed incomings and outgoings, and performed daily, weekly, and annualforecasts
• Kept accurate records pertaining to inventory and account notes
• Collaborated with internal departments to facilitate client need fulfillment
• Resolved complaints and preventing additional issues by improving processes

Tehran, Tehran Province, Iran

• Assisted corporate clients with online bookings for complex international travel arrangements and other related reservations inquiries
• Developed collaborative professional relationships through clear and effective communication with airlines, hotels, and tour guides
• Maintain accurate customer account data and stayed up-to-date on travel and premium luxury products
• Researched destinations, arranged travel, hotel, and transportation bookings, and supervised credit card payments online to ensure proper handling of sensitive information
• Resolved customer issues promptly and professionally and assisted with complaints
• Took and confirmed reservations over the phone, email, and in person, avoiding reservation overlaps and flight overbooking

Master'S Degree, Management Information Systems, General

Bachelor'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor