Professional guest service and providing high-quality services in accordance with applicable standards, informing guests about the conditions of stay, issuing bills and invoices and charging fees, handling telephone calls and making reservations, effective cooperation with other hotel departments, providing for guests information about loyalty program. Settlement of the upselling for all department, preparation of monthly and annual reports, daily cooperation with the accounting department. Managing a team of subordinate employees, controlling their work, conducting training, motivating and evaluating. Supervising the work of the reception department during changes in terms of the quality of services and cooperation, implementation of the department's goals in the field of guest satisfaction, income from available rooms and promotions. Supporting the Reception Manager in his daily tasks.

Front Office Department Responsible for:- guest service upon arrival, during their stay and check-out process- reservation management- breakfast upselling calculations- enrolling new customers to loyality programme and taking care for enrolled members- email and phone queries- night audit - groups arrival preparations- preparing and serving VIPs during their stay