IT Support Specialist at Clalit Health FundProviding end-to-end technical support, managing Active Directory and IDM systems, and resolving user issues in a dynamic healthcare environment. Collaborating with cross-functional teams to optimize IT infrastructure and ensure seamless operations.

Management of financial deposits and withdrawals,Savings and banking products private and business customers. Accounting management.Administrative project management

Managing execution and accompanying projects from the the idea to execution and customer satisfaction.

Provided high-quality technical support to large customer base daily.Analyzed customer requests and identified recurring issues, enabling proactive management intervention and improving overall customer satisfaction.Recruitment and training of new employees

Customer retention and complaints department.Handling claims and complaints while leading to a solution and satisfaction.