Dispatcher / Driver Coordinator● Spearheaded the launch of a new mobility service in a city, coordinating with cross-functional teams toensure a smooth rollout and successful service implementation● Managed and scheduled drivers’ shifts to ensure optimal route coverage and timely service delivery.● Oversaw driver payments, including calculating and processing deductions.● Maintained detailed records of driver hours, mileage, and payroll, ensuring compliance with… Show more Dispatcher / Driver Coordinator● Spearheaded the launch of a new mobility service in a city, coordinating with cross-functional teams toensure a smooth rollout and successful service implementation● Managed and scheduled drivers’ shifts to ensure optimal route coverage and timely service delivery.● Oversaw driver payments, including calculating and processing deductions.● Maintained detailed records of driver hours, mileage, and payroll, ensuring compliance with companypolicies and regulations Show less

Started out as a co-op but part time freelancer responsibilities would include* Gather and analyze company data to identify needs and recommend solutions based on the audience organize various demand generation campaigns such as marketing, email blasts• Strategize business objectives based on data gathered

• Identified target audiences, market trends and opportunities to better position the company on the web and social media.• Implement creative ideas to improve user interface and increase brand mindshare• Effectively in charge of all advertising and marketing campaigns to increase sales

- Developed a plan in a project manager role to remodel the company over the course of two years into an MSP - Conducted Capstone project which culminated all the knowledge gained from project management, to process management learned from Business Technology Management program at Toronto Metropolitan University. - Conducted a project charter, project schedule and Gantt Chart. Developed BPMN models as well as data modelling and design of new IS solution. Created class diagrams and… Show more - Developed a plan in a project manager role to remodel the company over the course of two years into an MSP - Conducted Capstone project which culminated all the knowledge gained from project management, to process management learned from Business Technology Management program at Toronto Metropolitan University. - Conducted a project charter, project schedule and Gantt Chart. Developed BPMN models as well as data modelling and design of new IS solution. Created class diagrams and developed a prototype to improve the company’s cybersecurity division. Show less

• Managed a team of customer service representatives. Responsibilities would include training,coaching, mentoring employees• Provided effective support to customers with orders, deliveries and escalations.• Achieved maximum client satisfaction by delivering exceptional customer service

• Developed marketing plans by gathering data and analyzing market trends.• Creating surveys, determining consumer preferences, evaluating feedback, generating reports.• Initiate marketing campaigns to increase sales• Managed digital campaign on social media platform to initiate increase user engagement