A focused professional with strong experience in customer service and proven ability to assist customer with the well-informed selection of suitable products and services.I demonstrate exceptional communications and relationship building skills, and encourage team collaboration in order to achieve excellent customer satisfaction. My greatest strength is travel and retail business awareness, which enables me to permanentlyexceed targets and deliver high service standard.

Throughout my career as a Customer Management Advisor in Colt Technology Services, I interacted directly with customers to receive feedback and improve service lines. I managed customers, including data intensive organisations spanning over 200 connected cities in 30 countries. I coordinated with infield technicians by delivering technical support to resolve issues related to customer product and services in B2B and 24x7 environments. I operated multiple tools / systems, while serving technicians. I provided answers to clients by identifying problems and researching answers, while guiding the clients through corrective steps. I maintained and updated databases, presented product features, cultivated qualified leads, and reported to key management. It is worth noting that I provided excellent customer service in a fast-paced, international, and inbound call centre environment to manage customers inquiring about bandwidth services across Europe, Asia, and North America.The following are highlights of the value I brought to Colt Technology Services:☛ I communicated with teams, cross-functional departments, and stakeholders, while designing and delivering product presentations and product knowledge classes to potential and existing clients. ☛ I educated employees on new products, customer service strategies, and regulatory changes in the industry.

Throughout my career as Customer Relation Advisor in Virgin Media, I monitored customer service calls, enhanced service level, and achieved client satisfaction while providing immediate feedback to the management. I coached new employees, enabling them in using system more efficiently while collaborating with sales representative in handling calls. I provided consultation for the launch of new products and billing methods, while evaluating and predicting customer feedback. I helped out by floor walking, while delivering ad-hoc support of new starters on the phones by demonstrating system use. I assisted the management in conducting interviews of potential employees on a telephone.It is worth noting that I optimised overall sales and increased customer satisfaction level through exploring new business opportunities and formulating sales actions plan by coordinating with cross-functional teams in outbound and inbound call centre environment.The following are highlights of the value I brought to Virgin Media:☛ I facilitated representatives of consumer and end-user clients to complete customer service interactions more efficiently. ☛ I ensured the adherence of all call centre performance with service standards while examining call processing time through inspection and follow-through.☛ I conducted quality assurance tests on all call centres, tracked record of all quality results, and recommended appropriate and prompt action plans to address quality issues.☛ I maintained quality control records, constantly seeking new ways to improve customer service.☛ I increased customer retention and attracted new accounts by offering new promotions and deals.

Throughout my career as Customer Service Advisor in J.D. Williams, I developed sales strategies and set challenging personal sales goals to ensure peak performance, while persuading the customers to buy additional and high-value products. I spearheaded the forecasting and planning process by determining workforce requirements and agent schedules.It is worth noting that I cultivated profitable relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.I effectively communicated, using customer friendly and appropriate language to explain customer bills and payment issues, while resolving billing disputes.I built and sustained relationships to successfully achieve targeted goals and gain customer retention