Daryl Higgins Email & Phone Number

San Francisco, Ca, Us

Accountable for all People management activities for multiple teams, including setting objectives and conducting reviews• Regularly conducts1:1s and team meetings• Motivates, personally inspires and recognizes associates and contractors for their work and behaviors.• Oversees the daily work activities and operations of a team offering feedback, coaching and development of effective team dynamics• Assists with the acquisition and retention of talent, performance management, and other associate interactions• Able to manage routine associate performance issues (e.g. failure to meet objectives), partnering with HR• Accountable for enforcing company and Technology policies for their teamAccountable for the successful delivery of services of all functions within the scope of responsibility• Participates in, or develops, their team’s objectives, and principles to achieve the functional goals in creative and effective ways.• Uses metrics and reporting designed to assess and lead to service delivery improvement and translates results into actions. Provides input on improving KPIsDefinition of solution scope and requirements.• Participates in vendor selection.• Participates in vendor status meetings, validates the information, including Quarterly Business Reviews (QBR)• Monitors and escalates vendor delivery issues on fixed bid project and production support work to Technology or vendor management• May provide input in vendor agreement Ensures time card accuracy of associates and contractors• Accountable for the success of projects within their area (scope, schedule, quality, and budget)• Follows processes and operational policies in selecting methods and techniques for obtaining solutions.• Regularly interacts with business leadership at all levels.• Strength in presentation, communication and influencing skills required for both technical and nontechnical audiences.

San Francisco, Ca, Us

Accountable for all People management activities, including setting objectives and conducting reviews• Regularly conducts1:1s and team meetings• Motivates, personally inspires and recognizes associates and contractors for their work and behaviors.• Oversees the daily work activities and operations of a team offering feedback, coaching and development of effective team dynamics• Assists with the acquisition and retention of talent, performance management, and other associate interactions• Able to manage routine associate performance issues (e.g. failure to meet objectives), partnering with HR• Accountable for enforcing company and Technology policies for their teamAccountable for the successful delivery of services of all functions within the scope of responsibility• Participates in, or develops, their team’s objectives, and principles to achieve the functional goals in creative and effective ways.• Uses metrics and reporting designed to assess and lead to service delivery improvement and translates results into actions. Provides input on improving KPIsParticipates in the definition of solution scope and requirements.• Participates in vendor selection.• Participates in vendor status meetings, validates the information, including Quarterly Business Reviews (QBR)• Monitors and escalates vendor delivery issues on fixed bid project and production support work to Technology or vendor management• May provide input in vendor agreement Ensures time card accuracy of associates and contractors• Accountable for the success of projects within their area (scope, schedule, quality, and budget)• Follows processes and operational policies in selecting methods and techniques for obtaining solutions.• Regularly interacts with business leadership at all levels.• Strength in presentation, communication and influencing skills required for both technical and nontechnical audiences.

San Francisco, Ca, Us

•Worked within help desk teams that diagnose, troubleshoot, and resolve issues on the initial call.•Provide outstanding customer service via empathy and understanding of store and corporate issues, when interacting with incoming callers to resolve issues effectively.•Worked with help desk leadership to uncover and develop more efficient processes for resolving problems and interacting with store and corporate associates.•Worked with help desk leadership to provide training for new hires, via shadowing calls, role play different call situations, providing call standards and ticket standardization, with follow up to ensure guidelines are being followed.•Open to collaboration with other help desk associates to provide resources to assist in resolving complicated issues.

Us

•Responsible for the overall sales and operational excellence of $4.5M store.•Training and developing new store management team, all managers have less than 1 year in current roles.•Improving overall store metrics from bottom quarter of company to top half of company scorecard within 6 months, via ongoing training and development of sales/service team (role play, observations and feedback with follow-up).•Maintaining a positive P&L for the store (Inventory control, payroll management, talent evaluation, and protecting of gross margin via marketing and merchandising).

Framingham, Massachusetts, Us

Responsible for training and developing a new sales and management team. During my time with Bose, I have promoted two internal associates to leadership positions. I have also improved an under performing store to company standards in sales goals and operational standards. Took a store that was only achieving around 60% to monthly sales goals, to achieving 100% or more 5 times during my last 7 months.

San Francisco, California, Us

• Responsible for training and developing staff of 120 employees to drive sales, credit, and operational excellence.• #1 in the district in brand credit card for 2009, 2011, 2013.•Was able to drive sales levers (Conversation, Units per Transactions, and Sales Less Traffic), even with decrease in traffic over the past 3 years, leading to a profitable P&L.• During the fall of 2010, I was the Center Manager of the 3 brands (Gap Outlet, Gap Outlet Kids/Baby, and Banana Republic Factory Store), while the district manager looked for a new Banana Republic GM. Ran a sales comp in all 3 stores during the 3 months of my leadership.• In 2009, I was the GM that opened the new Banana Republic Factory Store. I was responsible for hiring and training 100 associates within a month period to prepare the store for opening.

San Francisco, California, Us

Responsible for leading the branch staff to delivering outstanding service (company was recognized #1 in customer service in the industry for 7 straight years), while exceeding sales and referral goals each month.Achieved an average of 6.9 out of 7 Gallup Service Score over the 4 years.Worked with the sales and service staff to develop personal relationships with our customers to deliver outstanding personal service, resulting in repeat business as well as referral of future business.Top Quartile in Sales for Georgia during the 2009 year, consistently exceeded sales goals for new accounts and deposits by 25% each month.

New York, Ny, Us

• Implemented sales plan for staff to drive sales using different selling levers.• Managed 65 sales representatives per store.• Achieved an award (Best of the Brand) for leading the Region in Average Transactions Sales - 2004.• Recognized by the Company for my teams ability to open brand credit cards, #1 in the division to goal. - 2004.

Beaverton, Or, Us

• I was responsible for driving the sales in the Basketball, Cross Training and Soccer Apparel departments and a staff of 4 specialists and 20 sales staff.• Even during my short time at Niketown, I was able to deliver the highest sales comp for the month of December in the Soccer apparel department (a 451% increase over the previous year).

Columbus, Oh, Us

• Worked with the District Manager on implementing new systems.• Setup Assistant Managers with a plan to help them achieve their career goals. I had 12 associates promoted to store managers.• Partnered with the District Manager to train all managers in the Atlanta Region on the systems of the company.• Recognized by the Company as the #1 Denim selling store in the Midwest (Fall 2001).

Bachelor’S Degree, Management And Public Relations

Public Relations

Sports Administration