• RESPONSIBLE FOR THE DIRECT MANAGEMENT OF 14 SHIFT EMPLOYEES IN SUPPORT OF THE JEWISH COMMUNITY CENTER / FOUNDRY UNITED CHURCH PROPERTIES.• LIAISON WITH PUBLIC LAW ENFORCEMENT, FIRE DEPARTMENT AND OTHER AGENCIES AS IT RELATES TO SAFETY AND SECURITY.• BI-WEEKLY MEETING WITH DISTRICT OF COLUMBIA POLICE DEPARTMENT / FIRE DEPARTMENT IN REFERENCE TO HIGH PROFILE VISITS, EXTREME CONCERNS.• RESOLVE EMERGENCY SITUATIONS BY DIRECTING ACTIONS ON LOCATION AND COORDINATING WITH LAW ENFORCEMENT PERSONNEL, AND PRESENTING EVIDENCE AT INTERNAL/EXTERNAL SECURITY MEETINGS.• PREPARE NOTICES OF PROPOSED ACTION TO RESOLVE SUITABILITY/SECURITY CONCERNS FOR FURTHER CLARIFICATION OF REPORTS OF INVESTIGATIONS. • UPDATE AND MAINTAIN DAILY REPORT LOGS WHICH RECORD SPECIAL ORDERS, INSTRUCTIONS, SIGNIFICANT EVENTS, AND ACTIVITIES THAT ARE PERTINENT TO MANAGEMENT AND SECURITY OF ACCESS CONTROL SERVICES.• MONITOR CLOSED CIRCUIT TELEVISION SYSTEMS, VIDEO, INTRUSION DETECTION SYSTEMS, AND FIRE ALARM SYSTEMS FOR TIMELY DISPATCH OF PROPER RESPONSE PERSONNEL TO AN INCIDENT OR SITUATION.

Trained international youth on computer training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks. Utilized training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy. Maintained safe and healthy training environment by following organization standards and legal regulations. Conducted training classes on internet safety, and generic software applications and personal computer classes. Maintained technical knowledge by attending online educational workshops; reviewing publications. Cultivated a consistent and clear voice using content that is unique to each person taking the classes. Assisted in the development of social media training materials for International youth and ongoing education opportunities for the parents of the youth. Effectively listened to, engaged and responded to the international and local social media audience. Coordinated with local Graphic Designers to produce updated photo content in line with the American Resource Center. Recorded a weekly net in audience size and engagement. Researched opportunities for community engagement and relationship building.

Developed and implemented security policies, protocols and procedures. Controlled budgets for security operations and monitor expenses. Recruited, trained and supervised security officers and guards. Attend meetings with other managers to determine operational needs. Planned and coordinated security operations for specific events. Coordinated staff when responding to emergencies and alarms. Reviewed reports on incidents and breaches. Investigated and resolved issues. Created reports for management on security status.

Actively supported consumers within each support team in accessing appropriate resources, both within and outside an, related to community living, employment, housing, money management, insurance, etc. Ensured that all activities were a stepping stone towards personal independence. Assisted case managers in maintaining consumer files by obtaining signed medical releases and health and safety checklists. Supported the connections between all consumers and their community, e.g. Employers, co-workers, friends, neighbors, etc. Delivered direct interventions to consumers and families using appropriate evidenced- based methods.

Gathered information and developed invoices for a multi-state organization. Troubleshoot software and hardware issues for users onsite and remotely using it support tools. Operated, at times, under limited supervision and direction, provided support for end-users. Provided assistance for smartphones and other messaging devices – iPhone and Blackberry. Supported, installed and/or maintained Microsoft Office, and addressed Voip issues. Completed data entry to update billing information including payroll and equipment charges, unit charges and other associated charges for billings monthly. Addressed billing related issues with project managers. Prepared written correspondence and various other documents related to invoices. Upheld company policies and client requirement.