Support Services Specialist
Customer Advocate/Support Services Specialist (September 2023 - April 2024)Responsibilities:β Issues Letter of Authorization (LOA) based on the authorized limits, guidelines, and protocols of Philcare from thecaptured requests of members and affiliated providers on the various digital channelsβ Responds to various membersβ queries.β Handles Outpatient Approvals and provides resolution to members' concerns or encountered issues that may result incomplaints.β Occasional callouts to the Philcare affiliated Providers requesting for call back for LOA issuance and availment-relatedconcernsβ Other tasks that may be assigned by the Department and Division Head