Daryl Millard Email & Phone Number

Denver, Colorado

Tasked with repairing and enriching customer relationships through face to face technical support. Responsible for servicing Apple computers, mobile devices, and software.•Have maintained a high level of customer satisfaction ratings in the area of technical knowledge, empathy, and communication of device issues and resolutions.•Expected to be a leader in technical skills and supporting the development of other team members in this area.•Specialize in: -Learning on the fly and always staying up to date on current products and services.-Providing a consistent high level of customer service.-Providing great resolutions in a quick timely manner.-Staying up to date on repair techniques and mastering processes and systems to support the customer experience.

Cultivating the training and development environment by facilitating and organizing all forms of training in store.•Facilitated on-boarding training sessions for new employees to the company.•Created and facilitated training modules around new products and processes.•exercised creativity and strategy to create a greater learning environment.

Tasked with repairing and enriching customer relationships through face to face technical support. Responsible for servicing Apple mobile devices and software.•Held consistently positive ratings from customers, team members and leadership.•Helped shape and streamline the customer data migration process and was seen as a resource across the Colorado market.•Specialized in troubleshooting and providing repair solutions for mobile device customers as well as facilitated training sessions for new Apple consumers.