Daryl Moore Email & Phone Number

Australia

The purpose of this role is to lead a team to deliver timely and customer focussed service to both internal and external customers in accordance with AGL Values, and to achieve our goal of profitably winning and retaining customers, and best position AGL as the “retailer of choice”.

The purpose of this role was to effectively and efficiently manage AGL’s mass market billing operations for both gas and electricity. The scope of the role covered all of AGL’s mass-market customers (3.2m) and is accountable for billing of $2.5b p.a. A major focus of the role was the integration of all of AGL’s previous systems onto the 1 platform.

Was the General Manager overseeing the operations of a Financial Planning practice affiliated with AMP Financial Planning. This involved reviewing the operation of the whole business in relation to processes, people, and the client experience and growth opportunities. The business employed initially 12 staff and had grown to 22 over this 6 month period, including the purchase of another financial planning firm.

South Melbourne

Support Manager overseeing the operations of the Client Solutions business in the Investment division of Australian Unity. This involved reviewing the operation of the call centre and administration sections of the business that comprises 24 staff, with a view to streamline the operation of the business.

Adv Diploma, Business Management

High School Certificate (Hsc), English, General Maths, Accounting, Economics And Geography